You may not think it, but an auto-attendant is an important part of your business. It is typically the first point of contact with your customers, as they will call your main number with sales inquiries, troubleshooting questions, etc.
Thanks for reaching out. Unfortunately, I’m out of the office from [day/month] to [day/month] with limited/ no access to email. If your question can wait, I’ll be responding to any emails I miss when I return. If not, contact [Name] at [email] or [phone] and he/she will take care of your request.
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so i tested my out of office reply last night.. how is my job real life!! SEE YOU TOMORROW MIAMI
The announcement of holidays to the employees should be done in a professional and formal way. One way to do this is to write a memo and send to all the employees to inform them about the upcoming holidays and closing of the office. The other way is to write the letter and send it to each employee individually.
When you’ve finally powered your way through that seemingly endless to-do list and are ready to check out of work-mode once and for all, there’s one final thing you need to take care of: Setting your out-of-office response.
I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
The big issue I have with the example in the post is that not only is it unnecessarily long-winded, but you have to listen through all the chattiness to get to the “here’s who to contact in a real emergency” part. The tone does rub me wrong, but I’m willing to roll with that as a personality/company culture thing.
In most cases, the voice of your out of office message should be similar to the voice you’re using while communicating with clients. If you’re usually formal, replying with a joke could be jarring — and vice versa. Your mileage may vary, but keep that in mind before setting up an automatic reply.
If people know you are on vacation or maternity leave, for instance, they are more likely to wait for your return to follow up. If you are at a work conference, however, they might still expect you to check your email or provide updates.
A ‘Type A’ who can’t ever fully switch-off from work… at least they’re honest about it!
The root of that question, as pointed out in this New York Times article, is that taking vacation can be a bit emotionally conflicting.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
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One of my favorite OOO messages I ever received was from a customer who was a barrister or soliciter (not sure the right term for an English lawyer). It said he would be unavailable because he is “on trial.”
That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
9. Auto Reply Example with Alternative Contact Phone and Email. [Your Greeting] Thank you for your email. Unfortunately, I am out of the office until (Return Date).
I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.