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We’ve certainly come a long way since the honeymoon days of You’ve Got Mail, the 1998 Meg Ryan romcom in which each new electronic missive set Tom Hanks’ heart fluttering (and vice versa). These days, in tech circles, you’ll hear tales of folk who’ve set their email servers up to automatically delete unread emails after a week – before going on holiday for a full fortnight. Others have reduced the OOO to a single word in the subject line: “Nope.”

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Yes, qualifiers can be helpful. Limited vs no email access, out of the office versus working off site, regular out of the office versus extended leave, etc.
I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off 🙈 It’s important to inform your customers and business associates (and remind your colleagues!) that you’re away, especially if they’re expecting a prompt response. .

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Such emails are crucial, especially when you have long-lasting relationships with customers that need a prompt response. It would be very unprofessional to leave without explaining why you aren’t answering. It’s like if you are having a conversation with someone, you decide to just take off without saying goodbye, while they went to the bathroom. Rude!
If I got an OoO just to tell me to have a good day, I would find that person and throw water on their computer. They’re obviously not qualified to operate one.

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I think that’s maybe something you need to deal with internally with the person/people who you’re asking people to speak to instead – I think if you start to ask the original sender to update you or cc you then it’s going to start to annoy people that they are doing the running around, plus not everyone will do it.
we had something similar at one phone-heavy place I used to work and it was actually extremely useful – everyone set their voicemail when they got in, and people would include if they were offsite (so worth ringing their mobile) or likely to be otherwise unreachable, and who to contact if your query was urgent. only took a minute to set, and was super useful to me as someone who had to talk to maybe 10-20 people on the phone in a day.

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When I return from a break, I talk to the people who have acted in my stead and get the rundown of what happened/what needs to still be done. That’s part of my whole “back to work triage”.

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    Whether your schedule has changed because you’re temporarily down to part-time or because you’re trying to fit work in around taking care of your children, you can use your OOO message to communicate and set expectations. You might write:
    I am currently on travel in Ethiopia. If you’d like to contact me, please write to me in Ethiopian (Amharic).

  • out of office message bank holiday

    I’m four weeks away from going on maternity leave for six months, so I’m in the process of divvying up my clients between colleagues, or finishing off work and closing cases. I will need an OOO for anyone who pops up again having been closed in the past, so this thread has been useful to get me thinking about it!

    Also, a lot of you have asked where you can find Aviation Gin, so I had the whizzes in our website department whip up this locator aviationgin.com/locator
    Mac? Well, he clearly works hard and plays hard. Which is totally on-brand with the vibe that Marriott's Moxy hotels exude. In summary? Points for being young and able to dance the night away. Double (mid-life adult) points for staying on brand while doing so.

  • professional outgoing voicemail message

    “I’ve been whisked away by angry looking men in suits and taken to a small room with one light, a little water and a laptop. I’ve been told to write. I think these men are from my publisher. I’m hoping to be released on Thursday so I can start to responding to emails again.”

    If you’re taking a few days off and want to respond only to urgent emails, this template would be a great fit.
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    I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is urgent and requires immediate attention, please send an email to [contact name] at [contact email].
    There is simply no better way to engage your clients about different aspects of your brand other than using an auto-text to sufficiently keep them on the know.

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Visuals always work whether used in messages or elsewhere. In fact, communications that include images produce 650% higher engagement than text-only messages.

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My immediate team does this with calendar invites for our scheduled PTO (set to “Show As Free”), and I actually find it really helpful. I certainly wouldn’t want to get an email from dozens of people that I may or may not need to get in touch with, but if I am quickly looking at my calendar to set up time with my team, it’s helpful to have a reminder of who is out and who is not. I definitely wouldn’t remember if my teammates sent an email or a chat. I’ll invite relevant coworkers to an event called “Applesauced on PTO” that shows up as free on their calendar, and make a separate event for myself to be marked out of office in the system

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My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.

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