Out of the Office but Reachable Message. Not every vacation you take is going to leave you completely unreachable. For those days when you’re out of the office but are still checking and responding to email or phone calls, make sure your message explicitly states that people will still be able to reach you, and how
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Notice: Office hour of [company Name] during [holiday name] holidays the offices will remain open from : am to : pm. [company name] will be closed on [date] and resume operations on [date].
As a result, our text-based work communication has morphed into a series of strange, stilted, passive aggressive, and performatively upbeat exchanges. Much of the actual text of work email exchanges is ornamental filler language filled with exclamation points and phrases like “just looping back on this” that mask burnout, frustrated obligation, and sometimes outright contempt (the absolute best example of this is a wonderful 2015 post titled, “Just Checking In,” where writers Virginia Heffernan and Paul Ford write fake emails in this vein to see who can cause the other the most panic).
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Yeah. The overly cute OOO message reminds me of the overly cute messages people used to leave on their answering machines back in the day. “Hi, this is Jim. Hello? *pause* Hello? Is anyone there? *pause* Just kidding, I’m the one who’s not here! Please leave a message after the beep.” or whatever. Like, it’s funny the first time, then it’s just annoying. Just let people know what they need to know.
I had a coworker for the first 6 months or so of the pandemic set an out of office status on Teams that he was working from home and could be contacted at x number. Dude. We’re all working from home, and those stupid status messages are distracting!
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Businesses can create offline messages in REVE Chat to keep their customers informed about their business hours and guide them towards getting a faster response.
This might seem obvious, but make sure you clearly state and restate the dates you’ll be out of the office. Even if you put the dates in your subject line, you should also repeat them in the message body. It’s hard to over-communicate here. State exactly when you’ll be back, and whether or not you’ll be responding to calls and emails while you’re out. If you’re on the road but are responding to messages, let everyone know if you’ll be unavailable for an extended period (while on a flight, for example), if you’ll be in a different time zone, and in general, that they should expect a delay in response time. All in all, set realistic expectations and strive to be as specific as possible.
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You probably received a number of these emails, and thus you should be familiar with the information out-of-office emails provide.
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Even the most blunt Out Of Office responders can still offer some levity or can at least entertain. If you’re looking to spice up your OOO, try this wonderful Wikipedia OOO generator that Melody Joy Kramer and Alex Hollender built. It auto-generates an OOO response with either a link or a quote pulled from Wikipedia. It’s a cool little project and a nice starter template for you when you decide to tell everyone to buzz off and leave you alone for a bit.
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Here's a million-dollar question: how do you get people to do what you want them to? That's where Calls-to-Action (CTAs) come in.
While creating auto responding emails it is vital to focus on the tone and language. It means:
Finally, if leaving a private mobile phone feels like revealing too much, you can instruct your customers to contact you via email with the “URGENT” referenced in its subject:
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Or email us at [email protected] 4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if
I’ll be back at my desk on [date] and will respond to your message immediately. In case you need urgent assistance, please forward an email to [contact name] at [contact email] so that Santa’s little helpers at our shop may look into it.
I say “I am out of the office without access to email” to avoid the expectation that I’ll check on vacation. With a contact for anything urgent given.
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This email is humorous because anyone going on a family trip knows the ups and downs of having everyone together on the table. Harry’s both sarcastic and light-hearted same time giving us this amazing getaway auto-reply that most of us couldn’t agree more to:
Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
Seeing and experiencing destinations is how I keep on top of the trends and make on-the-ground connections for my clients. While I'm away, take a peek at how these connections helped me surprise Tina with an upgrade to a beachfront villa for her honeymoon [link to testimonial/video/FB post with Tina's thank you email and picture of the view].
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This is so funny to be because I would chuckle getting those! You have personal context which is how you know that there is an aggeressive/accusatory tone….but without that context I would interpret these as boundaried and light-hearted. (With the exception of the ‘momtears’ one, that would feel overly personal to me.)
Here are some samples and templates of automatic reply messages across various scenarios.
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Out of office messages can be as concise or detailed as you need but should follow a standard structure. Here are two templates you can use to create your own message.
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If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
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Well, but as others have pointed out, that depends on the part-time job and the industry. If you don’t work Tuesdays and Thursdays, but those are considered standard hours in your business, clients or other folks outside the office might email you on Tuesday morning with something important, not hear back and not know why — and get irritated. If they get an OOO, they now know what to expect or they have a backup option if the matter is urgent.
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Use the time away with no employees working to restart equipment such as computers, laptops, etc. Restarts are necessary to keep updates installed and the machines running smoothly.
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Is this heaven? No, it’s Iowa. That’s where I’ll be for the next couple of days, giving my last out of town keynote of the year (yay!). I don’t know if there really is a Field of Dreams, but I’ll be in search of it in between checking emails and getting back to you as quickly as I can. If you need something while I’m stuck in a corn field, you can send a note to my assistant and she will be happy to help you.
If the visitors land your website after business hours or during holidays and do not get any response they might slip away. They could be important sales leads and losing them can impact your business.
During the holidays, many offices shut down in a way that they do not throughout the rest of the year. For these rare few days, you may be completely inaccessible to customers and unable to help employees who are trying to sneak in a little extra work through the holidays. Use this checklist to make sure that you've shut down the office correctly--and that you're able to get everything back up and running smoothly again when the holidays are over.
“Thank you for the message. I am currently out of the office and will not be back until [date]. I shall reply to your message as I return. Should you require any immediate assistance, feel free to contact [person] at [phone number] in my absence. Have a wonderful holiday season.”
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
Hello, Happy holidays! Thank you for your email; we are currently closed for the Easter holidays. It won’t be possible to respond to our email as I have limited access to the internet. But once I am back I will respond as quickly as usual. Kind Regards,
!
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In the early 2000s I received an OOO which said “[very senior person] never reads his email, please resend your message to [his PA]”. Post navigation ← coworker loves to abuse robocallers, boss uses Facebook photos without permission, and more Ask a Manager in the media →
My favorite OOO to set is something like this: “I’m at sea from X to Y with very limited bandwidth. I’ll reply to urgent emails as soon as possible (but there may be a delay); if you don’t hear back from me by Z, please resend you message.”
Education Details: Here's an example (and here are 7 more out-of-office templates, too!) Hi there, I am OOO on PTO from Friday, December 1 - Tuesday, December 10 without access to email or voicemail. If this is urgent, please contact [NAME], otherwise I will respond to messages when I return.
Set your personal email out of office message to reflect when you will return and if it is an emergency who they can reach.
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Don’t leave messages that come in outside of business hours hanging. Instead, let them know when they can expect a response. You’ve reached Maggie at HealthCorps. Our business hours are 8-5 EST and I am currently OOO. I will get back to you within the next business day, thanks!
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5.) Estimados/as clientes/as, nuestras oficinas permanecerán cerradas del 24 de diciembre al 2 de enero. Podrá contactar con nosotros en horario habitual a partir del lunes 5 de enero. Le deseamos a usted y a su familia unas felices fiestas y un próspero año nuevo lleno de éxitos.
Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.
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You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
One thing that happens when you regularly send a newsletter out to tens of thousands of people is that you see a lot of automatic Out Of Office (OOO) email responses. The most common one I receive goes something like this: Hi, I’m out of the office until __ and may be slow to respond to email. If it’s an emergency, you can reach me at __ or please contact __. Thanks!
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Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
If you have critical projects that can’t wait until you return, offer a communication option like text messages, suggests Reeves. “I have found, to my delight, that people really are judicious about texting you while on vacation,” he says, with one caveat. “Don’t put your mobile number in the away message. That way, only people who have your mobile number can text you. And those are the ones you care most about.”
24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
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That doesn’t sound odd to me at all, depending on the company. I used to send a staff-wide note because they needed to know I would be out and they could plan accordingly if they needed anything. At my current company I wouldn’t do this, but that’s because it’s massive and I only directly work with a small team.
We have one key administrative assistant who works part time and I always forget — I appreciate that she sets an OOO every day because her department is very deadline driven and it helps me to remember that if I need something from them, I need to connect with her in the morning. We also have some staff who work the school year calendar and others who are year round; the OOO is so helpful in the summers!
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I actually hate that feature – I LOVE manually updating it myself but I know most of my coworkers benefit from having it that way.
How long you’re out of the office forWho to contact while you’re awayYour return date
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The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
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Way too long, but so hilarious. I don’t get condescending at all. I’m drooling while imagining I had this on my work phone when everyone thought their requests were life or death. Actually, I wanted my message to say, “I realize you think your request is vitally important, but I’d like to reassure you: I worked in a hospital years ago, and good news! It’s really not.”
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I find the out of office message from the TikTok video overly cutesy and long winded. It seems like that is the culture at that office, but I would roll my eyes if I got an out of office message like that. Just let me know that you’re gone, when you’ll be back, and who I can contact if I need something before then. I have gotten some out of office messages where it just says the person is out and doesn’t say who to contact instead, which is annoying because I have to contact a lot of third party companies, so it’s not like I just know-oh Jane is out so Fergus is covering. I have to call the other company and try to figure out who can help.
I can’t remember if this was just an outgoing voice message before routing you to an individual, or for a voicemail, but I remember a fun December phone message from a small company (I think an insurance agency) sung to the tune of a Christmas carol–something like Jingle Bells. The content was something like: you’ve reached our office during this holiday season, hope your holidays are happy, please 1) leave a message or 2) press X for who you want. Other than the tune, it wasn’t overly holiday-centric (for those who don’t celebrate the holidays) and it was cute.
That’s my practice, too, though I only use it for times I’ll be out for a day or more. Some of the work I do and support can be very time sensitive and it’s really the most efficient use of *everyone’s* time if I spend two minutes before I leave setting up OOO so that they are quickly directed to the right person instead of having to go check my calendar, see I’m out for a week, try to remember who it is that’s my backup, etc.
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1. Out of Office and Limited Access to Email Example. [Greeting] Thank you for your email message. I am going to be out of the office and will be back at (Date of Your Return).
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
