Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:
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I’m away from my desk overseeing online learning. Read: I’m trying to relearn long division so I can help my fourth grader finish this worksheet and reminding my first grader how to mute his Zoom. I’ll be back online this afternoon at 4 PM to read your message.
1.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Our office hours can be found on our website at www.joendoe.de - Thank you for your confidence. We wish you and your loved ones happy holidays and a happy new year.
My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:
Smugness: it’s almost impossible to dodge in an OOO. London-based poet Rishi Dastidar, whose debut collection Ticker-Tape is billed as a “maximalist take on 21st Century living”, embraces this and lets his inner show-off have free rein by penning poems for his OOOs. “Yes, the tone of these poems is a little self-satisfied – but if you have to tell colleagues you are away, why not try and do it with a little style and pizzaz?” he points out, adding that it’s also one of the few mediums where you’re guaranteed an audience. Here’s how he explained he was away in France:
I have a couple people that I work with though who set them for outside their normal work hours, like they automatically kick on at 4:30pm and off at 8am or whatever, and then there’s the one special snowflake who sets her out of office not only when she leaves for the day every day, but also when she takes her half hour lunch or her fifteen minute break, Jesus wept.
“You have reached [Sandy and Bill’s] voice mail. Please leave your message after the beep so we can call you back if we want to.”
Confirm your greeting is set for each day you are closed to play the “holiday” or “closed” greeting. Check your on-call option is working properly, when applicable.
Creating a voicemail greeting might not be fun, but with the scripts I’ve shared, you should have an easier time. No need to practice time and time again — simply plug in your name, company title, and other details, then read it out loud to your phone’s voicemail greeting recorder. With a professional greeting, you’ll continue nurturing prospects even if you don’t pick up the phone.
Here are some samples and templates of automatic reply messages across various scenarios.
I once emailed a colleague in our main office and got an OOO reply that said just: “I am currently out of the office. Please press 0 to reach the operator for assistance”
I’m at Growth Marketing Conference – Are You? Bonjour from France! 🇫🇷Happy Holidays! I’m at home with my family.
We are closed today for the [public holiday name]. Our office will re-open tomorrow at am.
Auto Responder is a cPanel mail feature that can be configured to automatically send predefined response messages to anyone who sends mail to a particular inbox.
Most likely, one of the last items on your to-do list before logging off for the holidays is setting your out-of-office email message.