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I start work at 9.30am but always leave the OOO on until at least then and schedule it until 10am – that way if the backlog is terrifying, people who email me that morning will know why I’m not replying straightaway. Similar to how some people mark their first day back from a few weeks off as out of office so they don’t have meetings (which is a great idea although I rarely do it).

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There’s a grim, apologetic vibe to these messages — I’m sorry I’m taking time for myself but I’ll try to check in on occasion! They’re a vivid reflection of a work culture that valorizes constant productivity and the near-total overlap of work and life. But they’re also do a terrible job of what they’re intended to do, e.g., set realistic expectations for both sender and recipient. A vague OOO message traps both parties in an uncomfortable liminal space where both productivity and rest go to die. The original sender is left unsure if they’ll be getting a timely response or a whether the email will go ignored for a time or forever. The original recipient has taken what is a rock solid excuse (time off) and cheapened it, offering a backdoor for email guilt to creep in.
My grandboss used to put in his OOO: ‘I’m out of the office. If you need x or y, contact Andy or Jane. They know stuff. .

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By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
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I’ve had people inform me that my OOO is up during a period that I was still away. Yea I’m aware my systems are set to send an OOO message, it’s doing its job if you got it.
But, what exactly should you say in that automated message of yours? Whether you’re looking for something straight-laced and formal or over-the-top festive, here are six different templates you can use for an out-of-office message that’s perfectly suited to you, your company, and this merry time of year.

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Soldiers of the 353rd Infantry near a church at Stenay, Meuse in France, wait for the end of hostilities. This photo was taken at 10:58 a.m., on November 11, 1918, two minutes before the armistice ending World War I went into effect

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It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.

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    I’d just stick with “I will be OOO without access to phone or email from XX/YY to XX/YY, returning on XX/YY.” And then whatever directions for directing to your support/backup while you are out. I find that specifically saying ‘without access to phone or email’ sets a good expectation of non-response.

    There is simply no better way to engage your clients about different aspects of your brand other than using an auto-text to sufficiently keep them on the know.
    A well-deserved holiday deserves a substantial out-of-office message that really hammers home the fact that they’re still working, while you’re off on your travels – nice and descriptive to really paint the picture!

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    An easy win here is to be specific about your out-of-office dates, or to be upbeat about why you are out of office.

    Thank you for your correspondence. I am currently away from my computer and may be delayed in my response.
    I include my boss because I have different backups for five or six different parts of my job, and my boss is more likely to know the nuances of which one is the appropriate contact than the person sending the email, so it’s more likely to get to the right person if she redirects than if the emailer tries to guess which one of the six contacts I listed is the one who can solve their problem. (My specialty is the “other things as requested” section of my job description; I’m sort of a jack of all trades around here. :) )

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    I’m mostly back in my actual office now, but I went with “away from my computer between X and Z” a couple of times and just straight up “I am on annual leave between X and Z” a couple of times.

    When you’ve finally powered your way through that seemingly endless to-do list and are ready to check out of work-mode once and for all, there’s one final thing you need to take care of: Setting your out-of-office response.
    I’ll be enjoying this year’s holiday season from [DATE] until [DATE]. For general inquiries about [DEPARTMENT/ROLE], please email [CONTACT NAME]. If this isn’t time sensitive, feel free to resend this email in [MONTH] once I’m regularly checking emails again. All the best.

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    Please note on [date], is [holiday name]. Our stores will be closed all day and will open at [time] on [date]. Have a wonderful holiday!

    If you are a customer still in onboarding, please reach out to your Data Migration Specialist, Jane Smith, at [email protected] or 971-314-6323.
    It’s summer, and you’re probably gearing up to take some time off work – including tying up loose ends, putting some final touches on projects, and figuring out the process of delegating. So many factors go into making sure you can actually disconnect, relax, and recharge over your planned vacation.

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It is important to understand that your auto-response message can go to anybody, even your top management people. Try to avoid any embarrassment by taking the time to proofread the message.

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If that’s the case, feel free to text me at [PHONE NUMBER], and we can have a blast while sharing knowledge about WordPress over a cup of coffee.

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Think about a soon-to-be-ex-colleague that really could do with some extra enquiries forwarded their way (call it 'paying it forward').

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