Because you can never predict when an emergency will come up, make sure you have someone who can resond to urgent requests. And that person would be your direct manager. But let them know ahead of time so they're not blindsided when they need to respond to something.
Thank you for your email. I am no longer with [company name]. Please direct enquiries to [insert name and email] or [insert name and email].
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If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
The call handling menus will operate according to the opening and closing hours of your business as well as the hours specified in any holidays or exceptions you have added to your schedule. You can create multiple schedules, so make sure the one you choose or create has the correct time zone and holidays listed before you proceed.
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It’s crucial for clients to feel as if they can rely on you if they have an urgent request. Before taking time off, you need to create an out-of-office email response. Let your clients and business partners know that you are currently unavailable, but will be back soon. They, understandably, expect you to reply promptly… but everybody is entitled to some time off. Just remember keep your contacts in the loop.
On the other hand, there may be times where you’re so embedded in a project that you truly need to stay connected while you’re out. If that’s the case, say so clearly with a message like this: “I’m away but will be checking messages regularly, so don’t hesitate to contact me directly at any time.” Saying anything less than this may cause people to try to respect your time away and work around you, which in this case could create problems.
A professional email signature with contact information should do the trick in any case. Will you be monitoring your mailbox? – sometimes, when you are out of office, you may be able to check your incoming emails from time to time. If you can and do – include this information in your out of office message.
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Well, if you become too sick to work for longer than that, what happens then? Surely there’s some backup. If not, you’re not always going to be able to keep that promise.
Businesses can create offline messages in REVE Chat to keep their customers informed about their business hours and guide them towards getting a faster response.
Due to a bank holiday, I am out of the office on 18th November. Emails won’t be forwarded and will be answered after my return on 19th November.
I also do not have an OOO for external people – only internal. I always monitor my email enough to be able to forward important external emails to the right person to handle. IDK why, I just don’t like them having the burden of emailing someone else if I’m out. I’d rather my employee contact them and say “Hey, DataQueen let me know you were having an issue and asked me to connect with you.” My last CEO was out for a full year and almost none of our clients knew (we weren’t trying to hide it, it was just not pertinent to them).
You can set the ‘favourites’ phone calls to pass through the DND but does this also apply to their text messages or only their phone calls?
Okay. Before you go into fancyland or funnyland about how you're in the woods protecting yourself against bears, remember Rule 1! Make sure you have all the pertinent details in your out of office message.
No matter what your message says, just make sure you have one – it’s the polite and professional thing to so. To help you get started, we’ve put together some examples you can test, tweak, use, and share with colleagues.