A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
I will surely respond to your email when I’m back in the office. But, if this requires an immediate response, please resend any messages that require my immediate attention with a subject line of “URGENT: [Original Subject]”.
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too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)
Sorry, you missed me. I’ll be away from the office until [date]. As my inbox didn’t join me on this trip, I will only be responding to emails only when I return. That will be on [date].
Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
I agree. I think this one is way too long and comes off as trying to be too cute.
This is typically what I do. People don’t need to know where you are or what you’re doing. It’s really none of their business. They just need to know how long you’ll be out, that you won’t be checking email or vm while you’re gone, and who to contact instead.
Under “General,” scroll down to the “Vacation responder” section. Fill in your message and subject line and select the dates you’d like it to appear, then select “Vacation responder on” and then “Save Changes” to finish.
One of the most important tasks is to set up an auto-response system that notifies your
In your case it’s actually related to your work! WHOMST would not like a cute pet picture, what a bonus?!
I’ve named the conference I was attending a couple of times in my out of office. That particular conference is a big enough deal in my field that some of the people emailing me were probably also in attendance, which made it worth specifying, in addition to setting expectations about email response times and overall availability.
I misread that at first and thought you’d said that a random picture of a employee popped up, and was momentarily horrified at the thought of my face appearing on my co-workers screens!
While the sender waits for your response to their email, take the sting out of your absence by involving them in a holiday survey, like the one below.
Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
Most awkward/painful one I ever saw was a former co-worker. ~10 years ago when he left on paternity leave, he said as much in his out of office. The baby was stillborn. It stayed up for the month or so until he returned. Those of us in the same office of course knew the situation, but we regularly communicated directly with multiple offices in different states and countries. The very first time I saw it I was overcome with dread about how many congratulations he would receive and have to tell the story to. I was much younger and afraid to rock the boat then, but I think now I would push his manager and IT to use their ability to access his account and change it.
Click the cog and select ‘Automatic replies’Select ‘Send automatic replies’Specify a time periodWrite your out of office emailConfirm other details and press ‘OK’
Education Details: Template #1 Out-Of-Office Old School Style: For those who want to keep it low key. Thank you for your email, I’m currently Out Of Office till