I’ve never been a fan of the ones where people basically say “I’m working, but super busy right now, so I won’t get to your email for X (hours, days, whatever). Like, are you THAT busy.
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Again, this will depend HUGELY on what sort of role it is (an external-facing vendor, for example, should probably not use something like this). But for many internal requests, it is not power-tripping to ask someone to either redirect their email or wait until a later date to send it.
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Having someone who can fill in for you while you’re away is critical, says Misner. “If you don’t have an assistant, have a coworker back you up,” he says. “It’s an effective technique if you support one another.”
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While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
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As promised, we’re back with more information about Vtiger Social! Previously, we introduced[1] you to the Social module and discussed its Facebook aspect[2]. In this post, ...
First things first: let’s go over the basics of an OOO email. In your away message, you typically include the following: A quick “I’m out of the office” phrase. The date or time range you’ll be out. Who to reach out to in case the sender needs immediate attention. A sign-off.
To remind us – as if we needed reminding, as we vainly strive for ‘inbox zero’ – of just what a time drain email has become, Kay Woodward, UK-based author of What Would She Do?, has wryly channelled one of her book’s real-life heroines, Emmeline Pankhurst (and Pankhurst’s movement’s motto) in her OOO. “Deeds, not emails. That’s what the Suffragettes need. And let’s face it, I’m probably in prison anyway, so couldn’t reply even if I wanted to.”
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Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
I would be SUPER annoyed to get this! I agree it seems condescending and it’s just too long.
But some of us just aren’t as lucky. Or if we’re traveling during the winter and heading up north — well, we’re going to run into some snow, aren’t we?
Admittedly the several people I know who do this are also very lazy so I may be reading into tone? Because it definitely was going to be whenever it was going to be convenient for them, not so much for the business.