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Agreed! A bit of warmth is fine, sure, but it’s not the place for chattiness — that’s for talking to an actual person. I want an OOO message to tell me that the person is out, when they’ll be back, and who I should contact in the meantime if need be. No objections to multiple options there, whether it’s “X for llama grooming issues and Y for llama tea parties” or “X for routine questions, Y if it’s urgent, Z if it’s an emergency,” but I want to be able to absorb the useful info quickly and move on.

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Readers, what do you like and hate in out-of-offices replies? Any stories of particularly off-key ones?
Now that you have completed the General settings, you can set up the time periods for which eDesk will auto-respond to customers with this template. .

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Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.

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These messages are generally formal in nature and have the information about the unavailability of an individual and also the details of the person who can be contacted in his/her absence.
However, if you do choose to do this, make sure you actually follow through and do the thing you’re bragging about, unlike this New York Times reader who was just a bit too bold.

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I can see how it would be annoying to some people, but at least it has a bit of personality to it. Maybe I’m just tired of sending so many rote emails in business speak, but I do find it kind of refreshing if only because it’s a different kind of artificiality than I’m used to.

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Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day]. Enjoy the holiday. Regards [Company name]

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    A) Trying not to roll my eyes at this year’s new batch of corny holiday movies (which all seem to follow the same plot)

    Mine tend towards the latter for both internal and external and only get a little more expository if it’s a closedown period and I’m adding leave to one end of it, but that’s a simple “The organisation is shut between X and Y. For emergencies during this time please contact Team. I am on leave between Z and B and will not be accessing my email during this time. Please contact Email Address if your enquiry is urgent otherwise I will attend to your email as soon as is practicable upon my return.”
    Here's an auto-reply I created for my support account having some fun. But also throwing out an extra lifeline on the off chance I'm eaten by a bear. If the boss doesn't notice I'm missing, surely people emailing me will, right?

  • what to put in your voicemail

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    I’ve started using one that’s short/sweet but still has a little bit of JAZZ. I can’t take credit for it – I saw it on Twitter a few years ago. It’s been received well both inside and outside of my organization. Here it is. If it speaks to you, please yoink it and use it as you wish:
    Oh heavens no. All I ask of an out of office is that it tells me when the person will be back (if known) and who I can contact in the interim.

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    You can update your Automatic Replies from Outlook for iOS or Outlook for Android. Click here to get the app and manage your Automatic Replies on the go. Troubleshooting: I don't see Automatic Replies

    For me, life isn’t just about having my brain cryogenically frozen so I can be revived two hundred years after the apocalypse to dance with the chosen few along the gilded path to Valhalla.
    Click the File tab at the top-left corner of the Outlook display. Click the box to Automatic Replies box to the immediate left of the Automatic Replies (Out of Office) text. In the Automatic Replies box that appears, click the circle to the left of the Send automatic replies option.

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    Amanda works at HubSpot, and she came with a unique auto respondent that asked her contacts to guess where she is. To give background, she flew down to Boston to attend a Red Sox training game in the spring with her father. She chose to ask her contacts whether where they think she might be, and also this played some wonderful use of litotes here:

    By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
    I hate the overshare. It drives me nuts. I’ve seen a lot lately that say essentially “After this crazy year I’m spending some much needed quality family time with Jane and the kids doing abc.” yada yada yada. It seems like overkill and way too familiar. You’re spending time with your family-that’s not noteworthy. Just say I’m out this date though this date. Contact person if you have something urgent.

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I’m currently out of the office, enjoying some peanuts and Cracker Jacks with my family. Can you guess where I am? That’s okay, you’re busy.

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With emojis looking different on nearly every operating system and brand of smartphone, this is a bold choice which could leave your emailers confused. Are you crying with laughter or wailing with existential dread? Hard to tell.

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Not every vacation you take is going to leave you completely unreachable. For those days when you’re out of the office but are still checking and responding to email or phone calls, make sure your message explicitly states that people will still be able to reach you, and how:

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So far it only works for texts, and both my customized reply and the URGENT (annoying) language is sent back with every auto-text. Phone calls are NOT answered unless I let my routine vm pick it up, which I will. If I turn off the phone, it does not work (which would be great if it did, like an auto-email) and if I turn my phone off and on, I must RE-SET the DND. Still better than nothing. I have a 7plus

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