Holiday messages are short quotes, where people wish happiness or luck upon others. Employees generally issue these messages before certain festivities as a courtesy or to let recipients know that you care about them. Depending on who the recipient is, your holiday message may be more formal or casual in tone.
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That advice Reynolds jokily shared in fact goes directly against a recent article in the Harvard Business Review. Short, sure, and sweet, why not? But ruling out the personal and the emotional? Think again, because those are the very ingredients that can help your correspondents feel more connected to you. Colour your OOO with a dash of personal information – how about saying where you’re off to and why – and you’ve a ready-made conversation starter for the next time your paths cross.
My coworker tends to set his OOO for people to contact me, but he never bothers to tell me he’s going to be out of town and people may be contacting me. I’ll find out when I happen to email him and get the response. Not a huge deal, but the heads up would be nice! What if I was also on vacation?
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This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
I’ll be unreachable for a few days starting on December 11th because I’ll be at Growth Marketing Conference. I’ll have limited ability to return phone calls and emails until I return on December 13th, but if you want to talk accounting software options or learn all about the latest growth marketing tactics and tips when I return, please shoot me an email. I’ll get back to you as soon as possible. If you need immediate assistance, please contact my assistant Megan White at 971-841-0098, or at [email protected].
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I wonder if anyone ever calculated how much time was wasted producing those messages.
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I don’t think OP meant condescending to the person’s teammates so much as condescending to the reader. The person over-explains each option and I can see how it would read as ‘wow, you are really dumb and obviously need some handholding to figure out simple decision-making!’ That likely wasn’t the intent, I understand, but I get why people might take it that way.
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At the discretion of the president and with the subsequent approval of the vice presidents and deans of each division or college, an early dismissal may be authorized on the working day prior to a university holiday allowing staff members to leave campus at 2 p.m. — provided it is acceptable to their supervisor, all time-critical work is completed and no urgent business is anticipated.
The tone of your out-of-office auto-reply may vary depending on the intended recipient of your email.
Your ooo also serves to let people know when they can expect you to reply yourself. If that’s not a concern, then I guess you don’t need one.
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We're talking about engagement here. Do you have a webinar clients can watch in case they miss your face or want to hear your voice? Do you have a special going for new clients or referrals? Do you have a hot new blog post you wrote just before stepping out? Tell your people to click on that!
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.
Mike Vardy is a writer, speaker, productivity strategist, and founder of Productivityist. He is the author of The Front Nine: How to Start the Year You Want Anytime You Want, The Productivityist Playbook, and TimeCrafting: A Better Way to Get the Right Things Done, coming soon from Mango Publishing.
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I feel this so hard! I am 14 days away from my PCS (permanent change of station), and will be on leave for a month. I’ve been drafting my OOO multiple times, not just out of a desire to edit but because it reminds me that I am LEAVING my current terrible office.
This would go over like a lead balloon at my company, and, were that person on my team, I’d tell them to change it. It does have a connotation of “when I feel like it” about it, and most of my team is not high enough up the food chain to take that sort of stance (and the ones who are high enough up are client-facing and have the good sense not to do so).
You’ve worked to make your email clear, and you’ve carefully edited to streamline your writing.The body of your email might well be perfect, but it can all go awry if you use the wrong sign-off. It’s just a word or a short phrase, followed by your signature, and yet finding the right tone to close your email often requires a surprising amount of thought and finesse.
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There’s a grim, apologetic vibe to these messages — I’m sorry I’m taking time for myself but I’ll try to check in on occasion! They’re a vivid reflection of a work culture that valorizes constant productivity and the near-total overlap of work and life. But they’re also do a terrible job of what they’re intended to do, e.g., set realistic expectations for both sender and recipient. A vague OOO message traps both parties in an uncomfortable liminal space where both productivity and rest go to die. The original sender is left unsure if they’ll be getting a timely response or a whether the email will go ignored for a time or forever. The original recipient has taken what is a rock solid excuse (time off) and cheapened it, offering a backdoor for email guilt to creep in.
I suppose it’s better than a colleague of mine who’s out of office is always: “I am out of the office until XXX. Please email me if you need assistance.”
Thank you for your email. Your message is important to (Us/Me) and (I/We) will respond as soon as possible.
This person decided that setting their out-of-office message was a prime time to settle an ongoing office argument about which Die Hard film is the best, complete with an integrated poll to add a little festive cheer to the auto-reply.
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I think it’s irritating and condescending and could have been funny if only one of the goofy elements was incorporated, instead of trying to make a cohesive comedy bit. It seems like the points should be reversed. Most urgent to least urgent. If I have a truly urgent issue I don’t want to read through that I should ask myself if it’s important and urgent. If it’s something that can wait, I’ll just expect a delay. If it’s not important or at least worth communicating, I wouldn’t be sending the email.
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I know you’re just blowing off steam, but the problem is that you’re working 65 hour weeks, not that they get proper time off! If labour laws were fair everywhere we could all have a proper uninterrupted rest.
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Have a product, order, support or other question? Our support team is here to help. Company ABOUT US CONTACT US BLOG Support TECHNICAL ASSISTANCE ORDERS & ACCOUNTS DOWNLOAD CENTER FREQUENTLY ASKED QUESTIONS Home NEWS Our Offices Will Be Closed December 23-26 In Observance of the Christmas Holiday Our Offices Will Be Closed December 23-26 In Observance of the Christmas Holiday
But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
That’s weird! I would specifically not say maternity leave, since I don’t want to invite a lot of questions about the birth, baby, etc. when I come back to work. Just let me focus on catching up on my job! (I work with a lot of external clients, though. Internal-only would be different.)
You are hereby informed that a large number of our company workers are going to take their days off due to extreme weather conditions prevailing in the city. Due to this, there would be much difficulty in coming and going so it is a mutual decision from the heads of our office to make it closed from 25-12-20XX to 02-01-20XX. This temporary closure will result in delayed answers to your queries, so these will be answered right after the opening of our office. All the delays are regretted.
I want to know how everyone who works from home is wording their OOOs. Are you saying you’re out of the office? Away from your computer? Have closed the door to your home office?
I am currently out at a job interview and will reply to you if I fail to get the position. Be prepared for my mood.
!
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For many roles, of course, the sort of OoO described wouldn’t work. But there are a lot of roles where people would survive just fine letting their requests sit for an extra week before forwarding again. And especially at smaller companies where there they might be pressed for coverage when people are out, I think it’s great to normalise that a job is basically ‘off-line’ for a week or two so that the employee can rest and recharge.
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Related PostsFirst Grown Up Job Guide: Preparing for annual leaveHow to Survive the First Day Back at the Office After a HolidayHow to take guilt free annual leaveThe Perfect OOO Templates for Christmas Break
Here are some do's and don’ts for crafting an effective outgoing message, along with some out-of-office message examples: The exact dates of your time off — If you are simply reactivating the message you used during your last time away, make sure you change the dates, and double-check to ensure they’re right. The reason for your absence — Colleagues might still attempt to get in touch with you if they think you’ll be checking in. They’ll be less likely to try to contact you if they know you’re taking personal or vacation time. The people who can help while you’re out — Provide their names, phone numbers and email addresses. If you handle multiple areas, specify each person’s area of expertise so colleagues and clients know exactly where to go for assistance. What to avoid in automatic replies
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While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
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Many in the MIT community will be taking vacation around the holidays and new year. If you’re in that group, you’ll want to set up automatic replies for your email and MITvoip phone. You can do this at work or at home. Read on for basic information and tips about auto-replies. Step-by-step instructions are available through the links provided.
Out of office messages differ depending on whether you are sending them within or outside the company. The language you use and the information you provide can also depend on the workplace environment. Here are three out of office message examples that illustrate these differences.
I personally like it. Of course, the emails that I’ve seen still say what to do if the matter is urgent and needs to be handled now — but as a person who gets 100+ emails a day, whether I tell you I’m deleting all of them when I get back or not — if it is in the thousands of emails that might accumulate in the time I am off, I’m not going to see it or respond. Better that I tell you now that you are going to have to resend the email after I return (or get my backup to handle it now) than you sit around waiting for a response that is never going to come. It is actually pretty common in my industry for any absence two weeks or more.
One of my co-workers, who was involved in a lot of committees and consequently got even more than the usual share of email around my place, put up an OOO message that said she was going to be “on pot for the week of the 15th.”
Thanks for your email. I will be away from the office until September 13th and will respond as soon as I can.
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(855) 976-7457Small business voicemail greeting examples. Creating a good voicemail greeting isn’t difficult, but creating a great one can be tricky. You don’t want to waste time, and you want to maximize the caller’s experience and exposure to your brand—all in about fifteen seconds and without making them hang up.
If your message requires a response faster than that, please email my manager at [email protected].
Out of office messages provide an excellent chance for you to produce leads and enjoy your vacation in the best way.
I guess my first instinct might be thinking it’s rude but having seen it a few times I do get it. It really makes sense for people who get dozens or hundreds of emails a day and are gone for extended periods of time. It’s more courteous to be up front about it than silently delete like some people said they do (though I get they maybe just didn’t realize they’d need to do that).
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Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
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If you are re-using the existing message from the past, make sure you update the dates so that your clients know when you will be available again. For a general out-of-office message, it is vital to include the office timings.
We do this. It’s horrible. Especially if someone is termed. They should forward the mail to someone. Nope, it just goes *poof*
Education Details: The Out of Office feature is only available for users with a Microsoft Exchange account; however, Home users with non-Exchange accounts can create an out-of-the-office template and create a rule to have Outlook send the reply automatically.
The auto-reply will stop on the date you set for it to stop. If you did not set a start and end date, it may be using a date that is already past. Check this in Gear Icon>Automatic Replies>End Time.
My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”
If I’m out for three months, *someone* is doing each bit of my job in that time. Me coming back and wading through three months of emails where the majority of them will involve someone seeing the OOO and promptly emailing my cover instead, and trying to track down which ones did that and cc-ed me, which ones did that and *didn’t* cc me, and which ones fell off is just a terrible use of getting-back-up-to-speed time.
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4. Out of office template for public holidays. If your company is closed for a national holiday, then most or all of your colleagues won’t be working. Therefore, an out of office message should tell senders to not expect a response until your company reopens.
Notice: Office hour of [company Name] during [holiday name] holidays the offices will remain open from : am to : pm. [company name] will be closed on [date] and resume operations on [date].
Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.
So many people emailed Ryan that Aviation Gin's servers crashed. Here's his July 2018 out of office message:
But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
And just like that, you covered the essentials. You don’t always need to have a Shakespeare-like auto-responder. If you, however, prefer a little creativity, continue reading- it gets more interesting.
