My dad will call and leave — legit — a 5 minute voice mail where he will tell me that he has something to tell me, that it is really funny, that he can’t leave it as a voicemail because I won’t get it, or maybe I won’t find it funny, that’s fine, I don’t have to call him back, it was stupid anyway, it probably isn’t funny….. He goes through all of the stages of passive aggressive behavior before ending with “Anyway, call me back.”
With plenty of employees still working remotely months into the pandemic, “I actually think it’s more important now than it was before,” says Muse career coach Angela Smith. “From the perspective of how do we make remote work work,” she says, “overcommunication is one of the hallmarks.” In a world where you can’t see whether your colleagues are at their desks, being clear about when you’re working—and when you’re not—is crucial to keeping things running smoothly.
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I used to have this on my personal voice mail, back when voice mail was used often since internet was over phone lines. I stopped using it because it confused too many callers. Invariably the first message would be “Hello? Hello? Mark? Fu-” (click). Then there’d be another call with a proper message.
Now that you know what you should and shouldn’t include, how do you go about crafting the perfect out-of-office vacation message?
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Okay. Before you go into fancyland or funnyland about how you're in the woods protecting yourself against bears, remember Rule 1! Make sure you have all the pertinent details in your out of office message.
Not being in the office doesn’t necessarily mean you can’t develop your brand’s reputation. To do this, offer a link to some reviews about your product. In doing this, you drive traffic to your website and leave a good impression of your company… providing the reviews are positive. Here’s an example of this method:
It’s my favorite time of year, which means I’m currently out of the office chugging mugs of cocoa, stuffing my face with cookies, and attempting to fulfill my life-long goal of memorizing every single line of [your favorite holiday movie].
Or they work with one or more of those people that call you 5 minutes after sending an email if you don’t reply.
There’s a video game that got released with hatch as in trapdoor translated as hatch as in escape from egg.
Don’t leave messages that come in outside of business hours hanging. Instead, let them know when they can expect a response. You’ve reached Maggie at HealthCorps. Our business hours are 8-5 EST and I am currently OOO. I will get back to you within the next business day, thanks!
Optionally, set a date range for your automatic replies. This will turn off automatic replies at the date and time you enter for the end time. Otherwise, you’ll need to turn off automatic replies manually.
Please note that [date], is [holiday name]. The store will be closed all day and will open again at [time] on [date]. We hope you will enjoy the holiday with your family and friends. For those of you who plan to go skiing, please come back safely.
Well, if you become too sick to work for longer than that, what happens then? Surely there’s some backup. If not, you’re not always going to be able to keep that promise.
It might feel strange to include happy client testimonials in your out-of-office responder, but doing so is easier than you think. A quick note that suggests they read the testimonials if they’re interested in a product or service you offer is an easy inclusion or postscript to your email. Just limit the amount you share to one or two.