Author: Dave Meyer Filed Under: BizzyWeb, Buzz Tips, Constant Contact, News Tagged: BizzyWeb, Email Marketing, How To, Minneapolis online marketing
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I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
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Using email copy creatively can go miles when using an autoresponder. The mundane, repetitive language is the number one reason behind people sighing and not the unavailability of the concerned person. Getting creative with the email copy can de-escalate the frustration and even put a smile on their face. Everyone needs a break, and words can convey it beautifully like this example.
I had a peer whose auto-reply included “I will respond at my earliest convenience.” Along with other personality traits, this grated on me like nothing else. It was oddly formal for our organization and always came across as “I’ll get back to you when I feel like it.” My advising team, especially during peak times, has auto replies that sets reply expectations. With each person doing about 300 students, it makes sense even though I don’t love it.
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Don’t leave messages that come in outside of business hours hanging. Instead, let them know when they can expect a response. You’ve reached Maggie at HealthCorps. Our business hours are 8-5 EST and I am currently OOO. I will get back to you within the next business day, thanks!
Dr. Ayoade Oyedotun is the co-founder of Afrimash - An Online Shopping Site for Agricultural Items. His daily work encompasses customer service, sales and marketing, human capital management, and business operations management. He is passionate about working smarter using the Internet technology.
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For me, life isn’t just about having my brain cryogenically frozen so I can be revived two hundred years after the apocalypse to dance with the chosen few along the gilded path to Valhalla.
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I had a coworker once who hated it when she got somebody’s out of office message. I asked her why it got her so bent out of shape. “Because then I have to wait until they get back to send the message again!”
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Whatever you decide before heading out for that much-needed time off, it’s imperative that you set up an out of office reply. Your customers and co-workers don’t get that same pause button as you do. That’s why you should inform everyone that needs to know about your time off.
Listing Results Holiday Closure Email Signature Total 48 Results Webmail Member login Email finder
End your out-of-office response with a way your callers and emailers can stay connected on social media, if you use it for work. This is especially helpful if you keep active social media accounts (like Facebook or Snapchat) and expect calls from leads who may need some nurturing.
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Wow, it’s a bloody snooze fest over here! Just kidding, this option is the most appropriate for 95% of business out-of-office responses. It’s simple, no-nonsense, and tells people all they need to know.
But despite these (fantastic) suggestions, the number one rule for choosing your out of office is that it reflects who you are as a person. Don’t change for anyone, especially not your auto-responder.
Thank you for your mail, I am currently out of the office on annual leave, returning October 12th. If your inquiry is urgent, please reach out to (YOUR COLLEAGUE’SNAME);[email protected] for sales/channel-related issues or (YOUR COLLEAGUE’SNAME);[email protected] for technical related questions.
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Same. I also have a version that is customer facing/external and one that is internal. My coworkers get a little more info.
Physical security is just as important as managing your technology when you are gone for the holidays. Take these key steps to ensure that your office is indeed locked up tight. Make sure no keys are left sitting out where they are easy to see or access. Check with security to make sure that they have keys to get in the building. Check security systems and cameras to be sure that they are fully functional. Make sure that the security system is sending a notification to someone who is actually in town for the holidays, not a manager who is going to be across the country! Lock up desks and filing cabinets, especially those that contain sensitive information. Place all keys in a safe location. Check doors and windows to be sure that they are locked. Review your incident response plan. Do you have a plan for how to respond when everyone is out of the office? This can include everything from a hacker going after your data to a physical emergency at the office.
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Thank you for your message. I am out of the office from May 1-6 with limited email access. If you need immediate assistance, please contact my assistant editor, Alex Jordan, at [email protected] or 555-432-6100. Otherwise, I will respond to messages upon my return.
I try to substitute “parental leave” for “maternity leave” whenever possible. Trying to normalize it as a benefit to all employees (at my company) rather than a special lady-vacation.
The best way to spread Holiday cheer, is screaming “Out of the Office” for all to hear…
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When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
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As we all start to return to the new working world, there is going to be more reason than... 6 ways to work smarter as a small business
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For those of you arguing that entrepreneurs and salespeople must always be available, I present to you Exhibit A. While this is specific to Yesware (and you should check out their other OOO examples), it's easy enough to tweak to fit your industry.
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I would like to think that a professional translator would think to provide their out-of-office message in all languages that they translate. If anybody here is one, is that standard operating procedure?
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A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at [email protected]”
I’ve never been a fan of the ones where people basically say “I’m working, but super busy right now, so I won’t get to your email for X (hours, days, whatever). Like, are you THAT busy.
Ha – I didn’t watch the video but still definitely get the condescension! It’s a LOT of extra explaining and direction when something like, “if you need immediate assistance, please contact Fergus at…” will do. In my opinion, cutesy stuff like this is mildly entertaining at the beginning but gets dumb/annoying shortly thereafter. Not just with OOO messages, but other instances where companies try to make being “cool/funny/laid back” parts of their brand in really obvious ways.
Greatest update to Outlook, ever. We also got this feature for our office VM, and, as a chronic forgot-to-reset-my-VMer, it’s great not to have the first line of EVERY VM my first week back be, “Hey, your OOO message is still on….”.
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Because you can never predict when an emergency will come up, make sure you have someone who can resond to urgent requests. And that person would be your direct manager. But let them know ahead of time so they're not blindsided when they need to respond to something.
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Of course, managing a minute and a half response time isn’t so easily accomplished when you’re out of office, receiving hundreds of texts each hour, or shifting your attention to a different project.
I’m glad I’m not the only one who thought it was funny and not annoying! I’m with Alison that it’s probably just a little wordy, but there’s no problem with the humor.
Does this only work with contacts saved in my phone? I’m trying to get an auto response to prospective clients whom I don’t have saved in my phone.
The hours in your signature is a great idea! I’m about to have a non-standard work schedule to accommodate medical appointments. Totally stealing this idea!
Yep, tech worker here and I didn’t even bat an eye at this when I saw it on TikTok.
Education Details: Template #1 Out-Of-Office Old School Style: For those who want to keep it low key. Thank you for your email, I’m currently Out Of Office till . I’ll be replying to your mail once I return. However for time-sensitive matters, please reach out to my < teammate / Boss> at in my leave.
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Listing Results Email Auto Reply For Holidays 18 Results Phone number Mobile phone Contact us Customer service
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I am celebrating the season. I'll respond to your email when I return to work on [date]. Thank you for your patience, and I hope you and your loved ones have a joyous holiday.
This seems like information that would be better in an email signature than an OOO, really. That’s how my organisation does it.
Thank you very much for your email. Currently, I cannot answer your msg promptly. I will come back to you after my return on Nov 10th.
So, because I want you to be able to enjoy your time off, I’ve put together these two email templates to help you make it abundantly clear that you’re not around for the next 24 hours.
I would be SUPER annoyed to get this! I agree it seems condescending and it’s just too long.
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One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
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She’s not sure how long that author would’ve argued with her computer until she turned it off.
Walk through your office and take a look at your electronics and other potential energy drains. Since you will not be in the office, there is no reason to pay for electricity that you are not using. Make sure that you handle your shutdown properly.
Same, and I leave this template in my settings so all I have to do is change the date. Simple, to the point, and no one can say they didn’t know what to do while I was out.
Shoot, you just missed me. I wrapped up everything at the office and am off on vacation until [DAY OF WEEK], [DATE]. Anyway, if your question or favor can wait, great. If not, do me a favor and forward your email to [EMAIL] and you’ll be well-treated. Thanks.
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Completely agree. I have also recently have seen multiple out of office messages that say something along the lines of, “Please be aware that I may be slow to respond to emails today.” If it’s that time-sensitive, why is it an email? Asynchronous communication tools shouldn’t be smashed into the roles of real-time ones, and vice versa.
Make sure that when you set your vacation email, you’re giving clients or prospects the information – and the peace of mind – they need. You don’t want them to wonder why they aren’t getting a response, or who they should contact in your absence, and how. And that’s all any vacation email really needs.
If those weren’t bad enough, if anyone on that lists sets up an out-of-office message, it *automatically* replies all. If the email bounces back, it bounces back reply all. One guy left the company and his email had a permanent out-of-office auto reply. The list was quite busy for a month or so and the message popped up multiple times a day.
If you leave me a message that includes your name, telephone number and reason for calling, I will return your call when I get back. You have reached Jim Smith. I will be out of the office until Feb. 14. If you would like to leave a message after the tone, I will call you back when I return.
The only thing that isn’t boilerplate in mine is the inclusion of “But what if I have a word emergency?” before the who to contact stuff. I removed it at one point and people asked me to put it back in because it made them smile. And yep, we’re writers so the only emergencies we deal with are ones related to words.
My bank still does that, and it seems to serve a good purpose there–I appreciate knowing if I should call someone else to get things done that day.
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To be honest, if it wasn’t for the bloody flashing red light I’d never bother with it. Can’t stand the flashing light.
That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
A Christmas closure email is an email sent to the staff stating that the office, institution, etc. will be closed for the Christmas holidays. It can be one that a store will send to customers as well. What to Include in a Christmas Closure Email? If you need to create a Christmas closure email you can keep in mind the following points:
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Website: https://www.themuse.com/advice/6-outofoffice-templates-for-the-holidays-that-you-can-copy-and-paste-now
20. "Hey there, this is [your name] from [your company]. I'm out of the office until [date]. In the meantime, please direct your inquiries to [coworker's name] at [email address]. They can also be reached at [phone number]. Thank you."
