I have a message saying I don’t listen to voice mail, because I only see that a message has been left after several days. No idea why the lag, it’s been the same despite going through two phones and two operators. There are always other ways to contact me. Last time I got voicemail it was the police, the officer was calling from a landline so he couldn’t text. Luckily it wasn’t urgent (he needed a witness statement, but I hadn’t witnessed anything of interest to the court).
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I just say “following my return to the office” because saying “as soon as possible” isn’t actually when I’m going to respond — I may have other priorities when I get back that take precedence over responding to a week old email that wasn’t important enough for them to contact my backup. That said, it doesn’t bother me when other people do it!
I will be out of the office from May 1-6. I will be checking email periodically, but for urgent assistance please contact Pat Rivera at [email protected] or 555-432-6100. In case of emergency, you can reach me on my cell at 555-789-6100
2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
I can see how they would annoy given her character at work though. There is something especially cruel about advocating for your boundaries while disrespecting other peoples.
Optionally, set a date range for your automatic replies. This will turn off automatic replies at the date and time you enter for the end time. Otherwise, you'll need to turn off automatic replies manually.
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Or provide one of those downloadable calendar reminders in the OOO response that says “X is back from leave; okay to email!” Then at least you’re being helpful and proactive while you’re deleting everyone’s email.
If your matter is urgent you can contact (contact person with contact details) for assistance.
Set a minimum delay for auto-responses. For example, if you set a minimum delay of 1, the eDesk will send the OOO template 1 minute after receiving the customer’s message. If you don’t set a minimum delay, eDesk will auto-respond immediately upon receipt of a message.
The one that gave a personal cellphone number (they didn’t have a company phone or were required to use it for work) while out on vacation, with a comment like “I’m out on vacation from date x to date y and in my absence please contact Jane Smith but if you don’t get any joy please call my personal number if it’s urgent”.
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If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
As for pet peeves, I hate when someone doesn’t turn off their out of office or it has out dated information. As in I’m out of the office until 1/5/1999. UPDATE YOUR MESSAGE or TURN IT OFF! :)
I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.