until you have the client who calls, lvm, then when they don’t call back in an hour emails to complain they can never get hold of you.
This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
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I hate to break it to you, but I’m on annual leave until [end date] and will have limited access to my emails until then.
An out of office message is simply an automatic response to all incoming emails. You can set it up prior to leaving on vacation or taking a sick leave.
Note: Outlook does not attach your signature when it sends automatic replies. If you have a signature, you might want to paste it below your message. If you don’t have one, learn how to add an email signature in Outlook.
One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
I feel like this is the only reason to do this, otherwise its just a big piss off.
Ta-da, you are done! You are one step closer to your vacation. Remember, just because you are away, it doesn’t mean you cannot make someone’s day with a funky OOO email!
I was once horrified as an HR person, and amused as a normal person, by an OOO from an employee who had left the company. They had booked vacation for their last week or so, and while I can’t remember the exact text, it said that they were no longer with the company and they were happy to leave and never come back. I think “to this hellhole” was only implied.
Dear Customers. We, the employees of this office are going to take our days off from the 25th of December to the 5th of January 20XX in lieu of Christmas and winter vacations. Your needs are Supreme to us so one of our representatives will be available 24/7 in case of answering any query you may have. Feel free to contact us on the following number [X].
Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
I will return with a glowing tan on [insert date] and respond promptly to all emails. If your request is time sensitive, please email [insert name] at [insert email].
Dear Customer, Thank you for your email Inquiry, Our office closed is closed celebrating [HOLIDAY]. We will not be able to respond to your email until [date]. Apologize for the delay. We wish you a wonderful holiday season. Best regards.
I’ll reply to your message promptly when I return. Should you require immediate assistance, please send an email to [contact name] at [contact email] in my absence.
That is kind of glorious. And it does make sense when the person you’re emailing is gone for months. I did something similar my last mat leave except I didn’t explicitly state it, and lo and behold, people figured out that I wasn’t going to catch their email from a month or so earlier unless they brought it up again.
As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.