Something that actually was an issue with my employer ages ago: at one time there was a policy that out of office would only go to internal people, and nothing would be sent at all to anyone external. Apparently this was felt necessary in order to mitigate risk of burglary, so people wouldn’t know that “John Winchester has gone on a hunting trip” and that his house was empty.
For any requests you might have, feel free to reach out our [Title] [Name] at [email / phone].
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Thank you for calling [Company Name]. Our offices are currently closed for the day. Standard office hours are Monday to Friday, 8 AM to 8 PM Eastern Time. Did you know that you can check your account status with us 24 hours a day / 7 days a week by visiting [account login webpage]? Here you can view information about your account, as well as answers to general questions you may have. Otherwise, please call back during standard office hours, and we will be happy to assist you. To repeat this message, press the # key. Holiday Greetings
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It’s my favorite time of year, which means I’m currently out of the office lounging on a Carribean beach, sipping on mojitos, and attempting to achieve the tan I’ve been waiting all year long for.
We do OOO messages, but also send an email to the department and other relevant people, so that part doesn’t sound odd to me. I want to know if someone is going to be away next week, because then I can plan accordingly instead of sending them an email about something important Monday morning and find out I’m SOL until the following week.
When we were working from home (we’re mandated to be back in the office now), my voice mail message was something like “I check voice mail, but if you want a faster answer, please send me an email at [email protected]” And it’s amazing how much more to the point emails are than voice mails! Much less “Well, this is unusual (it’s not) and needs the whole backstory (it doesn’t)” and 15 minutes later getting to the actual question (“can I do this thing that a regulation clearly indicates I can’t do”)
I thought this was great. It addressed the fact that when people call, it might be something that doesn’t need immediate attention, it could be important, or it could be critical. And it did it in a humorous way.
The information in your after hours greeting should remain concise and essential to the caller's needs. Example: Thank you for calling Cutlas IT Solutions. Our office is currently closed. Regular store hours are 9 am to 7 pm, Monday through Saturday. Please leave a voicemail with your name and phone number for our staff after the beep. 6.
Of course, if you’re expecting something (or someone) urgent to pop into your inbox, send them a separate note with your personal email or phone number. Alternatively, you can also just make sure whoever your go-to contact is has that information in case you do need to be reached. Once you handle that, you can do what your out-of-office says you’re doing and actually spend the day recharging.
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You can get quite creative and figure it out by yourself. However, here’s an example.
This seems like information that would be better in an email signature than an OOO, really. That’s how my organisation does it.
But this absence of basic travel cybersecurity is a problem. Email is the number one threat vector for socially engineered attacks. An automatic reply message not only sends the information to designated contacts, but it also bounces back to people who send phishing emails. Threat actors use any details found in OOO messages to craft targeted social engineering messages. Well-targeted messages build trust that threat actors take advantage of.
If I’m out for three months, *someone* is doing each bit of my job in that time. Me coming back and wading through three months of emails where the majority of them will involve someone seeing the OOO and promptly emailing my cover instead, and trying to track down which ones did that and cc-ed me, which ones did that and *didn’t* cc me, and which ones fell off is just a terrible use of getting-back-up-to-speed time.
Hello, All our stores will be closed until the end of the week for [Christmas]. We will respond to all your inquiries once we are back on [date]. Merry Christmas! Regards [Name/signature]