I’d then check off all that applied—people would laugh each time they saw it bc I’m such a predictable nerd, one or both of the first two lines was almost always checked off…and usually both!
Hi Thanks for your email. I’ll be away from the office until [MM/DD] and will respond as soon as I can. For all support requests/needs, please reach out to [email] and one of my colleagues will be happy to assist you.
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Dear Customer, Thank you for your email, but our company is out of office, celebrating [HOLIDAY]. Unfortunately, it means we will not be able to send you any reply until [DATE]. We apologize for the delay but wish you a wonderful holiday season. Best regards.
So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
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Uploading Special Holiday Greetings Log in to 8x8 Admin Console. Click Auto Attendants. Click Edit (pencil icon) to the right of the Auto Attendant you wish to edit. Go to Call Handling Menus and select the Holiday Open Hours Menu or Holiday Closed Hours Menu. Select Play audio file. Click Select File. Click Upload an audio file. Enter the Name of your recording. Click the center of your screen or drag an audio file to the Upload your Audio File window.
I’ve seen those before (also for maternity or for people who were taking extended leave). I really appreciate it, personally — it basically lets the sender know that the ball IS still in their court, which I don’t see as inherently offensive or attitudy.
Holiday messages are short phrases, where people wish happiness, joy and cheer to others. At certain times of year like Christmas and Thanksgiving, employers and employees send these messages to let recipients know they care. Depending on the recipient, your holiday message may be more formal or casual in tone.
The worst Out if Office I’ve seen wasn’t about the wording, it was how it looked. For some reason, some lawyer decided to write their OOO in lime green font against a deep blue background. SO GARISH. I could not read anything. Highlighting the text didn’t help either. Had to copy & paste it somewhere.
Hello, Happy holidays! Thank you for your email; we are currently closed for the Easter holidays. It won’t be possible to respond to our email as I have limited access to the internet. But once I am back I will respond as quickly as usual. Kind Regards,
o [name] good morning! All our support agents are busy right now. Your estimated queue time is 6 mins. Thank you for reaching out to us. Hey [name] Very good morning to you! I am sorry that you need to wait for [time] as all our support executives are busy. We appreciate your patience. Thank you!4. Out of office automated reply messages
Thanks for explaining, that makes sense. To me, it seemed like a well-communicated coverage plan and I would have especially appreciated the setting of expectations on how soon I could expect a response so never would have even considered that to be condescending.
If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
I do that for most cases. Occasionally I’ll change it to “I’m out of the country and will not have phone or email access.”
I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.
End your out-of-office response with a way your callers and emailers can stay connected on social media, if you use it for work. This is especially helpful if you keep active social media accounts (like Facebook or Snapchat) and expect calls from leads who may need some nurturing.