7.) Welcome to the law office John Doe. Sorry, we're currently unable to answer your call personally, as you call during our annual holidays. Feel free to send us an email to [email protected] - We will contact as soon as possible at our return. In urgent cases, please contact our office representative. These can be found on our website www.lawoffice-johndoe.de. Many thanks for your call - Good bye.
Thankfully, with a simple out of office message taking a day off doesn’t mean that your communication with clients has to stop.
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"I'll be out of the office from Monday, 12/14, and will be back on Monday, 12/21."
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Happy holidays! I am currently getting into the holiday spirit, and so is the rest of the office. I'll be sure to respond to your email when I return to work on Dec. 28, 2020. Thank you for your patience, and I hope you and your loved ones have a joyous holiday. All the best, Lennox Haven Marketing Director
Thanks for your email. I’m currently offline, returning on [date]. I’ll respond to your message then.
As long as you’ve covered the basics—dates of your absence and who to contact in your absence—you should be good to go.
With all that in mind, read on for a few examples of what you might actually write...
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“I’m offline and have sporadic access to email until X date. For urgent matters contact Colleagues A and B. For true work related emergencies you can call me at Cell Number”
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Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
Too little info is frankly worse, IMO. All you need for an OOO is date you are coming back, and who to contact in your absence if it can’t wait for your return. If it doesn’t have that, why bother having one at all?
If you are going on a vacation, try to surprise your customers with an Out of office message that appears on your behalf and tension free and enjoy the vacation.
If you’ve been inspired by Rachael’s efforts and want to spread a little festive cheer, there are some fantastic examples to help you do just that...!
Yes! I hate the “at my earliest convenience” for the same reason – it comes across as “I’ll do it when I feel like it”. I would only use that phrase at work in terms of someone else (ie “at YOUR earliest convenience”).