Have you ever considered how your office design could be having a negative impact on the way your employees work?
“Ahoy landlubbers, Dr Pirate [Myname] is back again to get her second eye done.
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It makes a positive difference when you create auto reply messages that adhere to the basic elements of personalized messages followed with greetings.
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Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.
There's no shame in using Christmas to indulge in your childhood movie tastes, but there is shame in not sharing that adorable side of yourself when people are trying to reach you during the holidays.
Are you the office prankster? Are you also taking some time off to relax during lockdown? Everyone loves a cheeky out of office response. We’re big fans of the example below. You’ll have your whole office in hysterics.
While this sounds kind of onerous, I don’t think it’s actually a bad idea to say “I don’t have this info but I’ll get back to you when I find out” if it’s going to take a while.
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
Or they work with one or more of those people that call you 5 minutes after sending an email if you don’t reply.
Since I’m out of the office for the Thanksgiving weekend, I’ll respond to your email with a list of 10 things I’m thankful for: Copiers that collate Co-workers that brew more coffee when they empty the pot Donuts on Mondays AND Fridays When IT surprised me with a new laptop AND remembered to transfer my files When You-Know-Who died at the end of book 7 Dry-erase boards that actually erase The brave soul who cleaned out the refrigerator When I’m early to an all-staff meeting and score a table near the door HR finally sent a memo telling people to STOP clipping their nails at their desk OOO autoresponders
Found it! (Reddit’s own search functionality is garbage, but it’s so easy to google for reddit posts, thankfully)
We also had company wide announcements that all of Spain was going on holiday in July, and then France would be gone on August, so please wrap up any business for the summer before then :’)
True, but maybe the OOO writer has had issues in the past with people needing things while she’s out, incessant following up, not going to the right people, etc. She could also just think it’s funny though.
Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
(If you have certain projects you cover list project name and the person covering you).
If there's a year to take a break for the holidays, it's 2020! Since replying to email can make it hard to disconnect, set your vacation responder before you log off for the season.