One of the most common mistakes people make when setting up their auto replies is making them long. Nobody wants to read a long email message — and especially so when it’s an email message that tells them you’re not going to reply right now.
Hello! I’m going to be out of the office until [date]. If you need something before then, please contact [colleague] at [email] or [phone number] to receive assistance.Hello! Thank you for your email. I am out of the office right now but get back to you ASAP. You can expect a reply by [day] latest. For anything you need right away, you can contact [alternative contact option].
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I absolutely hate this and it would definitely irritate me if received. I agree with the letter writer that it comes over as condescending and also a bit passive agressive in places. I’m definitely not the audience for this one! Presumably this is an internal only version and the company culture would find this cute / funny.
Right?! If it’s a 3 day retreat, that’s one thing. But not being around for an hour or two shouldn’t be any kind of BIG DEAL.
Did you email me about [SERVICE]? Great! Read what our customers are saying about how awesome their experience has been. [LINK TO TESTIMONIALS]. Best Regards.
If you need immediate assistance before then, you may reach me on my mobile – (Mobile Number).
I think in an industry/company culture where that kind of responsiveness is expected/normal, that makes a lot of sense!
Once you’ve finally crossed off those last-minute items on your to-do list and are ready to check out of work mode for while, there’s just one last thing you need to do – set your out-of-office message.
Thank you for your email. Your credit card has been charged $5.99 for the first ten words and $1.99 for each additional word in your message. This message is automated because until [DATE] because I’m moving to [LOCATION]. That’s right. A cross country road trip from [CITY] to [CITY]. I’ll get back to you when we pull into the driveway.
Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!
Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
*using a professional email marketing solution you can personalize your emails by using your customers’ first name as well as other personalized tokens containing info you have about your customers
The Calls/SMS Auto Reply app for Android comes loaded with auto-responses for out-of-office messages. You can select any of the simple messages to send as a reply to incoming calls and text messages when you are not in the office or away for a holiday. You can edit these existing messages or add your own custom message to set up auto-response during your absence.
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I don’t set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, you’d more than half expect it.
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Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line: