Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
If you’re experiencing a higher text volume than normal, be sure to have a volume auto-text on hand to help buffer the traffic. Thanks for your message! We’re experiencing a higher volume of texts than usual. You can expect a reply within 12 hours.
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Give them the dates. Don't leave your sender guessing. Let them know when you'll be out and the date you'll be back in the office — not when you're returning home.
A professional email signature with contact information should do the trick in any case. Will you be monitoring your mailbox? – sometimes, when you are out of office, you may be able to check your incoming emails from time to time. If you can and do – include this information in your out of office message.
Not me, but a friend of mine once received an OOO that simply said “I am having an out-of-office experience.”
At the top of your calendar, click the first date you’ll be out of the office. Click Out of office. Select the dates that you’ll be out of the office. Optional: Update the time range and edit your decline message. Click Save.
Here’s a peek at some great vacation samples of auto-reply messages, which are quick and to the point.
Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
I had a colleague who simply never answered her phone or set up her voicemail. She still listed the number on her business card and email .sig, she just never answered or checked voicemail. When she took a new job another colleague inherited her phone number and when he went to set up his voicemail there were basically eight years’ worth of messages left for her that he had to delete.
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Sorry I missed you. I’ll be out of the office and slow to respond until after the break.
Hi, I will be out of the office starting [MM/DD] through [MM/DD]. If you need immediate assistance during my absence, please contact [name] at [email] or [phone]. I will respond to your emails as soon as possible upon my return on [MM/DD].
Merry Christmas and thanks for your email! I’m taking a few days off to spend time with my family and friends, so I won’t be answering emails as quickly as usual. You can expect to hear back from me by (insert date).
A Christmas closure email is an email sent to the staff stating that the office, institution, etc. will be closed for the Christmas holidays. It can be one that a store will send to customers as well. What to Include in a Christmas Closure Email? If you need to create a Christmas closure email you can keep in mind the following points:
My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”
If you’re out for the day, I think you literally just need to say “I’m not in the office today, but I’ll respond to your message as soon as I’m back.” If people need an answer to something today, they’re smart enough to figure out they need to ask somebody else.