I also do not have an OOO for external people – only internal. I always monitor my email enough to be able to forward important external emails to the right person to handle. IDK why, I just don’t like them having the burden of emailing someone else if I’m out. I’d rather my employee contact them and say “Hey, DataQueen let me know you were having an issue and asked me to connect with you.” My last CEO was out for a full year and almost none of our clients knew (we weren’t trying to hide it, it was just not pertinent to them).
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Chances are, you’re taking at least one day off in the coming week. Here’s how, and why, to produce an out-of-office reply that will delight the people emailing you. “Thanks for your message. I’m out of the office for the holidays from Dec. 24-Jan. 2. I’ll respond to your message as soon as I can upon my return. If your message is urgent, please contact (INSERT NAME HERE). It’s benign, and it’s safe. For many people, the example above adheres to “corporate guidelines.” In fact, some companies have templates for out-of-office replies. If you don’t have to adhere to corporate guidelines (strictly), please consider a little creativity with your message. Here’s why: To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider. Terms of Use | Today's Headlines I accept Terms of Use Topics Social Media Media Relations Crisis Communications Marketing Writing & Editing Health Care What We Do Awards Consulting Custom Workshops Events Host an event Speak at an event Sponsorship White Papers Guidebooks Memberships Ragan Insider Ragan Training Communications Leadership Council Social Media Council Crisis Leadership Network Web Sites Ragan Communications Communications Week Ragan's Workplace Wellness Podcasts About Us About PR Daily Contact Us Receive our newsletter Crisis Comms Briefing FAQ Privacy Policy Site Map Store Follow Us Twitter LinkedIn Facebook Instagram RSS YouTube Forgot your password? Log In Submit Send recovery email Forgot to set up an account? Set it up now. Having trouble? Contact [email protected] or 1-800-878-5331 Trouble logging in? Contact [email protected] or 1-800-878-5331 Login × LOG IN Forgot to set up an account? Set it up now. Trouble logging in? Contact [email protected] or 1-800-878-5331 Create Account × Having trouble? Contact [email protected] or 1-800-878-5331 Setup Password × Having trouble? Contact [email protected] or 1-800-878-5331
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The problem is that some people will just keep the old message, with contact information for their coverage and whatnot. If you do this, it’s important to change the date.
I run a summer camp and i can’t convince IT to forward the phone off season (and I forget to check those voicemails when they aren’t flashing in front of me), so the voicemail there says “You’ve reached camp, we are closed for the season, and voicemails on this machine are not checked. you can contact me at our head office at X or email me at [email protected], repeat info, thanks!
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As a part time person, I now put an OOO on my non-work days since I was getting snarky comments about slow response times. (People don’t realize I’m part time and my position is not suited at all to it.) Dude, I didn’t respond because I don’t get paid to work on Fridays.
Hi, I am currently out of the office. I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true. My phone will be with me and I can respond if I need to. However, I promised my family I would try to relax.
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If your query is urgent you can contact my colleague, Rachael Farley, on [email protected] or call our office on 01325 778 786.
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Automatic email replies. The IS&T Knowledge Base (KB) details how to set up automatic replies for your MIT email through the Exchange service or on Outlook. Both allow you to set the start and end date of the auto-response and to choose if everyone will receive this auto-reply or only those within MIT.
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I like that you can sometimes tell the team dynamics by the OOO. In my experience I’ve seen that: – “If you need something, contact a member of my team” = I trust my crew and probably would prefer you email them all the time, TBH. – “If you need something, contact my boss” = I don’t trust my team and think my work is #higherlevel, OR my boss is a micromanager. – “If you need something, text me” = I hate my boss and don’t trust them to handle my work OR I think I’m very important and the company can’t function without me.
Total and utter cringe! Sounds like something a cheeky 11th grader would think is the epitome of word smithing. If someone sent this out at my work everyone would make fun of them and HR would make them change the message.
Yep, tech worker here and I didn’t even bat an eye at this when I saw it on TikTok.
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What’s the beef against part time staff? I am part time and I think it’s a courtesy to let correspondents know when I am at my desk. I also appreciate getting it from other people as I can either escalate or make s mental note of when I expect to hear back.
9 scripts for holiday voicemail greetings. Below we have listed several ideas for great voicemail messages, depending on your company’s needs. 1. Happy [X holiday]! You’ve reached [ company’s name]. We are closed from [X date] till [X date] for the celebration of [X holiday].
Literally just “Please note that (date) is a public holiday in (country). I will not be checking my inbox until (next working day).”
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If you’ll be away for a portion of time observing a holiday, create a cheerful auto-reply in your absence! Instead of my phone, it’s the jingle bells that will be ringing until 1/2; I will be out of office until then, please expect a reply with 24 hours of my return. I’m leaving on a jet plane! The Stern Firm will be out of the office until 3/4 on a company-wide retreat. We will respond to all messages promptly upon return.
Thanks for your message! I’m currently buried in snow and will get back to you once I’ve defrosted on January 2nd.
Thankfully, setting this up in Gmail is easy to do and only takes a few minutes. Here are step-by-step instructions for setting your out-of-office message, plus some helpful examples you can steal for your own use:
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I’ve run into the “no voicemail” thing at a few businesses where phone was the main mode of contact too, and it was hugely frustrating. You call your doctor to ask about, say, a billing issue, and it turns out they’re closed, but then it just says the office hours and “goodbye *click*”. Seriously? Sorry, /end rant.
So far it only works for texts, and both my customized reply and the URGENT (annoying) language is sent back with every auto-text. Phone calls are NOT answered unless I let my routine vm pick it up, which I will. If I turn off the phone, it does not work (which would be great if it did, like an auto-email) and if I turn my phone off and on, I must RE-SET the DND. Still better than nothing. I have a 7plus
It’s like telling your bank before you leave the country; overlooking it can cause communication issues.
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You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
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According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
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I remember a phone tree that at the end of the normal boring options there was “To hear a duck press 8”
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Thanks for your email. Please expect a delay in response due to a medical emergency. In case of urgent queries, please reach out to me on my cell or to my colleague at [email protected].
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Does this only work with contacts saved in my phone? I’m trying to get an auto response to prospective clients whom I don’t have saved in my phone.
And although my colleague had mixed feelings about her own parents joining that population in Florida, she couldn't be too upset when her dad suggested flying down from Boston for a Red Sox spring training game.
Hello! Thank you for your message. I am currently out of the office, with no email access. I will be returning on [date]. If you need immediate assistance before then, you may reach me at my mobile – [mobile number]. Thanks!
If you’re an events-based business, use your out of office auto-reply as a way to promote your upcoming conferences, sessions, and speakers! Jason here, thanks for reaching out to ThinkTank! I’m currently at a speaking event in Chicago. Find out if I’ll be coming to your city here https://txt.st/PQB
8. Standard Out of the Office Email Template. [Greeting] I will be out of the office beginning on (Date of Leave) through (Return Date). For all time-sensitive matters, please contact (Contact Person) at (Contact Email Address).
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A voicemail greeting can be act as a introduction to your company and set the tone for the rest of your company's relationship with a client so it's important to create a voicemail that suits your company's brand. But if you're not sure where to start, we have a few suggestions you can use to get your voicemail going.
Does this only work with contacts saved in my phone? I’m trying to get an auto response to prospective clients whom I don’t have saved in my phone.
There are some places where the culture absolutely embraces this type of…expression so it may be that it works just fine.
If the person keeps you on the message thread in which they then contact someone else (ideally, the person you stated in your out of office message as the one who’s handling urgent issues in your absence), you are literally kept in the loop and can see for yourself that all was handled when you get back. Of course, this works even better if you check the most recent items in your inbox first when you get back.
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Our senior leadership has admitted to not checking voicemails since we started working remotely…almost 15 months ago. It made me feel so good. I hate voicemail.
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Sample Phone Scripts. After Hours Voicemail for a Small Business: Thanks for calling (our company). The office is currently closed. Office hours are 9am to 6pm, Eastern Time. Please leave a message at the tone and we'll call you back on the next business day. Thank you. Voicemail Script: You have reached (your business name).
Don’t be afraid to use a pop cultural reference that the audience would recognize. Instead of bemoaning your absence, they’ll have something fun and familiar to laugh at.
Now that you know what you should and shouldn’t include, how do you go about crafting the perfect out-of-office vacation message?
The response on Twitter has also been overwhelmingly positive. "I love Daimler's approach to holiday email," says the entrepreneur Nuno Almeida, while the FT's Hanna Kuchler tweets: "Now this is email management."
Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
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Yes, I do like that option. I can either redirect off the cuff, or if the message isn’t urgent, delay delivery so they get it after they get back.
Note: For Outlook 2007, to turn off out-of-office replies, select Tools > Out of Office Assistant and uncheck the Send Out of Office auto-replies checkbox.
That’s how I feel about OOO for when I’m only gone one workday. Very rarely am I dealing with anything that can’t wait 2 business days. I only set up OOO replies if I’ll be gone longer.
Mine says something along the lines of “I’m currently away from my desk, and will be back online on Monday, 7 July…” and (if it’s a longer period and not just the next working day) perhaps also something like “If your enquiry is urgent, please resend to…” so someone else can deal with it.
Sometimes teams need the extra nudge to disconnect...here are our tips for getting your team to unplug from email over the holidays.
You are hereby informed that a large number of our company workers are going to take their days off due to extreme weather conditions prevailing in the city. Due to this, there would be much difficulty in coming and going so it is a mutual decision from the heads of our office to make it closed from 25-12-20XX to 02-01-20XX. This temporary closure will result in delayed answers to your queries, so these will be answered right after the opening of our office. All the delays are regretted.
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One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
I’ve honestly considered changing my OOO message/voicemail to “You’ve reached Lisa. I’m overwhelmed right now, so I’ll get back to you eventually.”
Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
From out of office messages to lead generating auto replies. Learn how to set up and send your own automatic text replies.
One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
Thank you for calling [Company Name]. Our offices are currently closed for the day. Standard office hours are Monday to Friday, 8 AM to 8 PM Eastern Time. Did you know that you can check your account status with us 24 hours a day / 7 days a week by visiting [account login webpage]? Here you can view information about your account, as well as answers to general questions you may have. Otherwise, please call back during standard office hours, and we will be happy to assist you. To repeat this message, press the # key. Holiday Greetings
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I work in a culture where even when you say you won’t have access to email, you are expected to be checking. I include this only on the internal auto-response, so that the people in my company know that when I say I won’t have access to email (which is also explained in the email), I mean it. Nothing else seems to work.
If you centre-align that it resembles a Christmas tree, and I coloured the font accordingly :D
In this email, you’re a UPS package getting delivered to your vacation destination. Ah, I wish UPS offered this service.
Yes! I HATE the voicemails that are like “can you give me a call back?” Like… give me some context so you can end up on my to-do list in the right place. People who leave these voicemails automatically go on the bottom.
I came across a woman’s Maternity Leave OOO message which said “All emails will be deleted upon my return. If it still urgent after (return date), send another message.”
Guiding them regarding who to talk to within your absence is surely a part of being responsible for your work, but it’s not necessary to make it boring. Auto replies are extremely common in today’s world with 306.4B daily emails, and taking your contacts by surprise will give them a reason to smile even if they don’t get your help personally. In this article, I have tried to include both out-of-the-box email copies and use of multimedia so that you can get inspired by what suits your workplace. I hope you find this post helpful for the upcoming holiday season.
