The best solution, in my experience, is for the person covering your work to cc’ you on responses to the forwarded request. Pay No Attention To The Man Behind The Curtain* June 3, 2021 at 11:27 am
Use your auto-response as an opportunity to connect your customers with a sales opportunity! Hey there, thanks for shopping Patagonia! We’ll respond to your message ASAP. While you wait, have you checked out or semi-annual sale? https://txt.st/PQBLPE
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I’d add a little more detail to your message just to make it clear what will happen in your inbox. “If I don’t hear otherwise, I’ll assume that your issue was handled by my colleague” or “Please cc me if you contact Jane, and I’ll check back in on my return if I think your issue is still open.”
Yep. When I was at an on-call job and sometimes had to check email while I was off it was a little more tailored; I would specify whether I had access to email or not, and give more detailed info on who to contact for what if I didn’t. Nowadays this is fine. And fine for me on the other end as well. I just need the relevant info, it’s not remotely a big deal if someone’s out.
Before we further discuss some of the examples of a good out of office message, decide for yourself what you want to get from it and what tone are you going to use.
Thank you for your mail, I am currently out of the office on annual leave, returning October 12th. If your inquiry is urgent, please reach out to (YOUR COLLEAGUE’SNAME);[email protected] for sales/channel-related issues or (YOUR COLLEAGUE’SNAME);[email protected] for technical related questions.
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With these tips, you’ll be able to write your next auto-reply message, for holidays or other reasons.
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OMG. When I was in college, my mom got me a summer job at her office. All I did was send faxes, get faxes back, and put dates in a spreadsheet.
I’ve used language like “I’m out of the office at a conference” before and that doesn’t mean I’m not checking email.
I saved this one for the last example. It’s exactly what anyone would like to say when an associate messages them regarding any work during the holiday season. It talks about the ‘me time’ and also shares empathy for the sender. Especially, asking the sender to order the Pepperoni Pizza after stating the date of return is a fab movie. One of the best ways to display empathy is being humorous as it doesn’t put the other person into pressure- it makes way for helping them take the situation lightly!
When I’m out for a day or longer, I like to schedule my out of office message to run all the way up until the start time of my day when I return, since we have people who start emailing three hours or earlier before I even get to my desk. If it’s a Monday and I’ve been out for two weeks and they’re emailing me at 6:30am my time, I want people to know that I’ve been out and will be wading through my inbox and might not answer them right away at 10:01 their time like I typically would.
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21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
Thanks for writing! You can expect a response to your note in 1-2 business days. While you’re waiting—surprise! Here’s something I made for you: [Include a worksheet, tool, video, blog post, checklist, resource list, or whatever you’d like!] I hope [name of thing] makes your day a little brighter and easier. Thanks for your patience, and talk to you soon!
Automatic replies help to stay connected to customers even if the particular channel is not available at that moment. When you are out of the office or busy, it is extremely helpful to provide personalized messages as it gives satisfaction and positive brand experience.