However, when I email the backup person I also cc the original person. If the issue gets totally resolved, the original person is well aware. If the issue is not resolved, the original person can pick it up pretty easily.
Yep. I work with people all over the US so I have no idea who is at home or actually in the office.
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7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
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If you have Chat enabled in Gmail, you will also see their out of office status when you send a direct message. If someone doesn't have permission to view your out of office event, Gmail won't show you're out of office. Share your out of office status.
I love this and want to start using it. I am assuming it’s pronounced “hood-a-lay” and that said hodilay has already begun when the OOO message was written!
At my current workplace, I got an OOO about someone being on sabbatical and off driving a vintage VW bus. Loved that one. But also got one about someone bringing a tiny human into the world – that was a weird overshare.
Our store will be closed until the end of the week for [Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date].
I say “as soon as possible,” which to me means “as soon as possible after I get back to the office, make myself a coffee, throw out the milk I forgot in the fridge, chat with my colleagues a bit, check in with my boss, and triage all the new emails and VMs that came in while I was away.”
Hi there, Thank you for reaching out! We are currently in the middle of our busy season so our reply may be delayed up to three days. We appreciate your patience while we look into this for you! Thank you.
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3. Suggest Reading the Documentation. This is the office closed for holiday template that our support team uses. If you have an extensive documentation published on your site, you can recommend users to read the documentation while you get back to your users.
What’s the beef against part time staff? I am part time and I think it’s a courtesy to let correspondents know when I am at my desk. I also appreciate getting it from other people as I can either escalate or make s mental note of when I expect to hear back.
I appreciate your email. Currently, I am out of the office but will return after (Date of Return). My access to email will be limited during this period of time.
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Braden also recommends using HubSpot's out-of-office email generator to create your OOO message.