Set a minimum delay for auto-responses. For example, if you set a minimum delay of 1, the eDesk will send the OOO template 1 minute after receiving the customer’s message. If you don’t set a minimum delay, eDesk will auto-respond immediately upon receipt of a message.
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There is any number of valid reasons why you might skip on your email inbox for a while. You can be on vacation, feel sick or take a few days off to recharge.
As your email will not be forwarded, please contact in the meantime my colleague, Mary, 0912345678, [email protected].
You can also schedule your auto replies ahead to send at a specific time for a set it and forget it solution.
I can see why you’d have a negative reaction to it–that’s how I felt the first several times I heard about these kinds of emails–but I don’t think it’s actually rude (unless they’re saying “if I get emails from Ali G, I’m deleting them”). The wording of the email can be rude, but the general concept of this kind of email isn’t.
There are a lot of ways to improve your out of office message, but you should first make sure that you covered the most important stuff.
In the time before your vacation, remind all of the co-workers on your team that you will be gone for the specific dates while also making sure to note your vacation on all internal company calendars. People are busy and can forget things, especially if those things are not happening regularly. You might have shared that you will be gone two months ago, but it’s something your colleagues may have forgotten. So, don’t neglect to remind everyone, because there might be some problems if that happens. Miscommunication is something that can be easily avoided, as in this specific case.
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
Here’s my OOO nightmare: when I was a graduate intern a few years ago, there was a volunteer with severe, marginally treated mental health concerns. Her behavior toward me was inappropriate to the point that my school assisted me with a safety plan. I obviously blocked her on everything I could think of. Unfortunately while I was on winter break she emailed my agency address from an account no one knew about, got my OOO message, assumed it meant I was open to communicating again, and proceeded to have a monthlong meltdown in my inbox when I didn’t respond. To this day I am grateful for my city’s utter lack of public transit, which prevented her from trying to find my home and family.
Happy holidays! I am currently out of the office, with no email access. I’ll be returning on (insert date) and will get back to you as soon as I can.
> When I get an answer from someone who reads his e-mails on vacation I’m pleasantly surprised.
Set your personal email out of office message to reflect when you will return and if it is an emergency who they can reach.
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Before we leave you to your own devices, we have some sample messages featuring different ways you can automate text replies to serve your business.
The only thing I add to that boilerplate is if I’m working but mostly unavailable.
Hello, and thanks for your email! If you’re getting this message, it means I’m taking my annual two-week creative sabbatical—working on personal projects that inspire me, so that I can return to work full of fresh ideas for my clients, like you! I’ll respond to your note once I return to the office on [DATE]. In the meantime, here’s a question: What inspires you? Do that, today.