Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
“Depending on your company culture or your potential audience, you can craft a professional message or take a funny, creative approach,” according to Indeed.com.
.
I'm currently out of the office as i take some days off to roam and explore destination. PC & Server Support Business Phone Systems Surveillance Network Support Cyber Security Backup & Disaster Recovery On/Off Boarding Employees Moving Work From Home Disaster RecoveryShareContact Us
Dear Customer, Please note that all company offices will be closed from [date]. We will reopen on [date] We wish you the best holiday. Regards, [Company name]
An out of office message lets you keep people informed and tells them how to proceed in your absence. You can also select options for urgent matters within your out of office message.
Something that actually was an issue with my employer ages ago: at one time there was a policy that out of office would only go to internal people, and nothing would be sent at all to anyone external. Apparently this was felt necessary in order to mitigate risk of burglary, so people wouldn’t know that “John Winchester has gone on a hunting trip” and that his house was empty.
I am currently on annual leave and I return to the office on Monday 21st September. I will reply to your email as soon as possible.
2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
If you need immediate assistance during my absence, please contact [contact’s name] at [contact’s email address]. Otherwise, I will respond to your emails as soon as possible when I return.
Here is an auto reply message example that provides an alternative email contact option to assist customers during the absent period. Thus, helping customers not to make impromptu decisions and understand the next course of the move.
Don't be afraid to use a pop cultural reference that the audience would recognize. Instead of bemoaning your absence, they'll have something fun and familiar to laugh at.
The incensed people also tended to be the type to submit things at the very last minute or want an immediate answer that could’ve been solved via google.
Who doesn’t love a bit of decoding? Why use basic words, when a broad range of emojis can spell out exactly what you want to say, but in a much more interactive and fun way?
I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
I hate the overshare. It drives me nuts. I’ve seen a lot lately that say essentially “After this crazy year I’m spending some much needed quality family time with Jane and the kids doing abc.” yada yada yada. It seems like overkill and way too familiar. You’re spending time with your family-that’s not noteworthy. Just say I’m out this date though this date. Contact person if you have something urgent.
I’ll be back at my desk on [date] and will respond to your message immediately. In case you need urgent assistance, please forward an email to [contact name] at [contact email] so that Santa’s little helpers at our shop may look into it.
But nope, we’ve created a world where “I have a dentist appointment and won’t be in until 10 today” is cause for alarm.