Not every vacation you take is going to leave you completely unreachable. For those days when you’re out of the office but are still checking and responding to email or phone calls, make sure your message explicitly states that people will still be able to reach you, and how:
I once had a coworker who would put up OOOs for absolutely everything, and it irked me to an unreasonable level. Spending the afternoon working with a colleague on a project? OOO. Just returned from vacation and trying to catch up? OOO. A lot of meetings that day? OOO.
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Don’t leave messages that come in outside of business hours hanging. Instead, let them know when they can expect a response. You’ve reached Maggie at HealthCorps. Our business hours are 8-5 EST and I am currently OOO. I will get back to you within the next business day, thanks!
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
An out of office message is simply an automatic response to all incoming emails. You can set it up prior to leaving on vacation or taking a sick leave.
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Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!
Nowadays, it’s getting increasingly more frequent for criminals to use the information we share to their own advantage. They could even use that information to break into a home or an office.
When I started at my old job, they gave me a phone number in the directory but forgot to actually issue me a phone for several years! It was great.
Thanks for your email. I’m currently offline, returning on [date]. I’ll respond to your message then.
Lead generation emails are the best when it comes to driving sales and promoting your content. Here’s an example template to inspire you:
Automated reply messages can keep customers informed with the right responses that show your care towards them. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently.
If you want to send multiple messages over different days, make sure each one includes all the information above so there aren’t any questions left unanswered. And remember — no matter how much space you give these notes, you still need to leave enough room for actual emails!
I love this! I don’t think its annoying at all– its literally sharing the mission of your work.
If you set up a vacation reply but people say they are not getting the reply, it could be one of the following:
I think important context here is that no matter what the details added were, it always had this aggressive tone of “I’m taking a break and breaks are IMPORTANT”. Which I agree with, but it felt like it was almost aggressive/accusatory, and more importantly: this person was without a doubt the meanest, cruelest, least understanding and empathetic person I’ve ever worked with who ran her staff into the ground with urgent demands and expectations.
I say “thanks for your message” because it feels to brusque without a greeting – but I can see it either way.