Editor's Note: This was originally posted in July 2018 and updated and republished on the date posted in the article. Enjoy!
If your phone system allows employees to receive external calls at their desks, instruct them to record a "closed for the holidays" message or "out of office" voicemail greeting that gives callers essential details about the closing.
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One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
The appropriate tone depends on the holiday. If you’re closing for Christmas or New Year’s, it’s safe to assume your customers expect you to be festive and maybe even humorous. Conversely, if you’re closed for Veterans’ day, your email should strike a more serious chord. Use our templates and double-check your tone before you hit send.
An old boss had a pet peeve about this so I became very conscious of making sure that I listed out who to contact on what day… before the group email. So it looked something like this:
With all that in mind, read on for a few examples of what you might actually write...
call center: A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls , and be located either within a company or outsourced to another company that specializes in handling calls. Get the Cameo app to view the latest content, DM your idols, share your Cameos + more. Just like that. Holidays: Christmas. A 'Beary' Merry Christmas A Caroling We Go A Christmas To Remember A Holly Jolly Christmas A Season Of Love And Laughter All Hearts Come Home For Christmas All I Want For Christmas All Is Calm, All Is Bright All Wrapped Up Away In A Manger Baby's First Christmas Bah Humbug Believe In Miracles Believe In The Magic Of Christmas
Yup pretty sure. I remember stuff like they’re going to visit Mickey, they miss him, they haven’t seen him in a long time…honestly it read to me like someone under the influence of something when they wrote it.
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Glad to see that you figured out. Yes, you have to turn on DND Mode manually from Control Center.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
Tested to/from 2 iPhones (1 personal/1 work phone) and neither of them receive the designated Auto Reply Text. What am I doing wrong?
Who hasn’t longed to write something similarly huffy? Well, LA-based designer Paul Woods, for one. Woods is also the author of How to Do Great Work Without Being An Asshole and suggests opening your OOO with this: “Dear sender, As you are already aware, I am on vacation. However, as it appears that you have flagrantly ignored the numerous emails, in-person conversations and messages over the past week communicating this, below you can find a detailed recap what I will not be doing until my return…” It’s a recap that extends to wearing clothes, even in public, and moderating his consumption of hard liquor.
If you still need to reach me, you can email [email protected]. Or you can email my assistant at [email protected]. They can point you in the right direction.
Here is a good example of setting a queue message when all your support agents are busy.
Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.