Note: If you don’t see Automatic Replies, use Rules and Alerts to set up your out-of-office message.
“I will be away on a vacation from June 3 to June 14. For urgent queries, you can call [person] at [phone number].”
.
I have a couple people that I work with though who set them for outside their normal work hours, like they automatically kick on at 4:30pm and off at 8am or whatever, and then there’s the one special snowflake who sets her out of office not only when she leaves for the day every day, but also when she takes her half hour lunch or her fifteen minute break, Jesus wept.
I also tend to check my email 2-3x per day while I’m out for my own sanity and will respond to important* ones if not doing so would hold something big* up. Not using OOO avoids some of the self-righteous nonsense from people with nothing better to do than try to micromanage my personal time.
Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.
Thank you for calling [Company Name]. Our offices are currently closed for the day. Standard office hours are Monday to Friday, 8 AM to 8 PM Eastern Time. Did you know that you can check your account status with us 24 hours a day / 7 days a week by visiting [account login webpage]? Here you can view information about your account, as well as answers to general questions you may have. Otherwise, please call back during standard office hours, and we will be happy to assist you. To repeat this message, press the # key. Holiday Greetings
It got bad enough that others began begging someone to cull the list. Reply all, of course (thankfully it didn’t turn into an explosion of replies all). Someone finally did remove the email from the list.
I used to work at a place that required me to update my voicemail EVERY SINGLE DAY with my schedule for the day as in Hi, today is xyz and I will me in a meeting from 11-12 and at lunch from 12-1 and be in the office all other times.
If you set up a vacation reply but people say they are not getting the reply, it could be one of the following:
It is absolutely no one’s business why you are out! “Extended leave” is more than sufficient.
A. To best serve your customers, whether its students, alumni, consumers or other UToledo stakeholders, all department/office and individual voicemail and out-of-office email messages should let them know that UToledo is closed for winter break. Examples of messages you may want to use are below.
Image Source: https://blog.hubspot.com/marketing/hilarious-out-of-office-email-auto-replies
I have a colleague who usually does different ones for internal and external: internal will be “I’m currently in the pouring rain in a tent in the Cotswolds. I get back (hopefully without trenchfoot!) on Monday Date. Whilst I’m getting soggy please contact Email Address.” and external is just “I’m on annual leave between X and Y and will not be accessing my email. Please contact Email Address if you need assistance during this time.” We all really like their internal ones.
I say “as soon as possible,” which to me means “as soon as possible after I get back to the office, make myself a coffee, throw out the milk I forgot in the fridge, chat with my colleagues a bit, check in with my boss, and triage all the new emails and VMs that came in while I was away.”
I mean, this is what I pretty much did upon returning from my maternity leaves but I would never put it into an email! My maternity leave OOO was the vague “I am on extended leave and am not anticipated to return until X. Please contact Joe or Fergus in my absence.” X being a vague time-frame based on my due date and the length of my leave. No one is waiting 3+ months for an answer so I did get to delete most of the 500 emails I got during my most recent leave! I did once have someone internal tell me I should say maternity leave rather than leave, but really, what does it matter? I’m gone for a few months and no one outside of the company really NEEDS to know why.
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