what should you say when answering a business phone
I’ve mentioned this before, but I’m really tired of the ones that are basically “I’m in a meeting for an hour and I’ll check my messages when I return.”
Kat is a Midwest-based freelance writer, covering topics related to careers, productivity, and the freelance life. In addition to The Muse, she's a contributor all over the web and dishes out research-backed advice for places like Atlassian, Trello, Toggl, Wrike, The Everygirl, FlexJobs, and more. She's also an Employment Advisor at a local college, and loves helping students prepare to thrive in careers (and lives!) they love. When she manages to escape from behind her computer screen, she's usually babying her two rescue mutts or continuing her search for the perfect taco. Say hi on Twitter @kat_boogaard or check out her website.
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Let us go through the step by step instructions to set out of office messages on iPhone, iCloud email to auto-reply your clients on your next vacation.
“Ahoy landlubbers, Dr Pirate [Myname] is back again to get her second eye done.
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If you have any questions regarding our previous business together; if you need me to direct you to someone who can help you at Jones consulting; or if you would like to continue our conversation, please don’t hesitate to contact me at [email protected], or by phone at [number].
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That’s the way ours is set up, so anyone who was emailing that guy at the time would have seen it.
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Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
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Each time McClure makes an appearance in these out-of-office messages, he “speaks” on behalf of my colleague and alludes to the previous auto-responses in which he starred. It’s a mild form of self-deprecating humor — as if to say, “I know, I’m out of the office again” — made only funnier by the made-up teaser title included in the last line.
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I do this when I’m on personal vacations. When I’m doing field work for research, I do tend to add a statement that I won’t have access to email/phone because I’m doing field work in X location.
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Between now and then, I recommend escaping the summer heat with a delicious Aviation & Tonic. Here’s my recipe:
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The one that gave a personal cellphone number (they didn’t have a company phone or were required to use it for work) while out on vacation, with a comment like “I’m out on vacation from date x to date y and in my absence please contact Jane Smith but if you don’t get any joy please call my personal number if it’s urgent”.
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I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time-sensitive, please send an email to [Contact Name] at [contact email].
Before we leave you to your own devices, we have some sample messages featuring different ways you can automate text replies to serve your business.
But I will be taking periodic breaks from eating, binge-watching, and probably from cooking, too, to check my email [once per day/every evening/occasionally] while I’m away.
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Keeping It Real. I am currently out of the office on vacation. I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true.
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Daimler's move follows Volkswagen's decision to turn email off after office hours and new guidelines in France ordering workers in some sectors to ignore work emails when they go home.
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Just say you’re away from your desk! Or if you’re out for more than a day, just say you’re “away” until XYZ date.
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One thing that happens when you regularly send a newsletter out to tens of thousands of people is that you see a lot of automatic Out Of Office (OOO) email responses. The most common one I receive goes something like this: Hi, I’m out of the office until __ and may be slow to respond to email. If it’s an emergency, you can reach me at __ or please contact __. Thanks!
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I go with “offline” or “away” (away…to my couch). I like closing the door, though!
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Voicemail is also horrible for non-native speakers. I’m reasonably fluent in German but have to listen to voicemails at least 3 times to get everything. Why people can’t just type a text message is beyond me.
It’s a reminder to you that you should be disconnecting, Smith says, whether it’s to recharge during your staycation or to focus on a family emergency. And it can give you peace of mind to know you’ve communicated what’s needed for things to continue running smoothly in your absence.
My favorite OOO to set is something like this: “I’m at sea from X to Y with very limited bandwidth. I’ll reply to urgent emails as soon as possible (but there may be a delay); if you don’t hear back from me by Z, please resend you message.”
If your message is urgent, fear not — we’ll get it addressed. Try doing one of two things: Send me an email at [email protected]. Just kidding. That’s not a real email address. Reach out to my manager at [email protected] in my absence.
Apart from this, try to limit the details you provide in the message. You just need to inform that you are going on a vacation; you need not give the exact plans. Also, refrain from making it funny. It can be easily misinterpreted and leave a wrong impression.
A. Nearly all offices will be closed on Main Campus during winter break; therefore, each department should ensure their telephone messages and out-of-office email replies reflect that their office is closed but resuming normal business hours after New Year's Day. They may also want to note their winter break closure on their webpage.
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6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
I’d be happier getting this than one of the out-of-office messages that provides waayyy too much detail — “I’m at home nursing an unhappy stomach, hope to be in tomorrow, but meanwhile am resting and checking email in between bathroom runs,” etc.
This is typically what I do. People don’t need to know where you are or what you’re doing. It’s really none of their business. They just need to know how long you’ll be out, that you won’t be checking email or vm while you’re gone, and who to contact instead.
Nowadays, all working professionals are on LinkedIn. It is one of the best ways to network with coworkers, potential employees, customers, and business contacts. As a ...
Alternatively, some people will check their email while on vacation. Then, the text should indicate how often people may expect their email to be seen and acted upon.
This is the dream. If I could do this, I would! I hate voicemails (and the phone in general) so, so much!
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I don’t. They just have to wait. The people in my office that could have a legitimate emergency that requires my input have my cell number, and they’d just call me.
But you can do better than that. Surprisingly, you can get so much more out of such a simple letter. A good out-of-office can serve as a tool to generate leads, promote content, and help you stand out by showing off some creativity.
When one of my colleagues is out of the office, he doesn’t mess around. In fact, he’s turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
I agree, especially coming from a SVP. It’s not just a funny OOO message then. It’s a subtle reminder that if someone that high feels they can step back away for a few days without things falling apart without them, chances are the same could be said about you. Leading by example indeed and in a way that gets their point across to probably lots of people that may not have noticed otherwise.
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Yes, mine (for external e-mails) typically says somethingalong the lines of “I’m out of the office until [date/time] and messages to this address are not monitored in my absence. I will respond as soon as possible on my return. If your message is urgent, please re-send to my assistant [email address] or telephone [assistant’s number]” Internal it will usually just say “I’m out until [date/time] pass any urgent enquiries to [co-workers] ” although my assistant and a couple of others have my home number and personal e-mail so can get hold of me in a genuine emergency, and I will sometimes speak to them in advance if I’m willing to lower the bar on what amounts to an emergency, but I would not expect any of my employees to do that !
Website: https://www.ringcentral.com/us/en/blog/tuesday-tip-set-up-a-custom-holiday-announcement/
This is [NAME’s] bot. [NAME] is indisposed and unable to respond to your email. I’m replying to let you know that she will return to her desk on [DATE]. It is her intent to attend to your request promptly at that time. Meanwhile, [NAME] leaves you with the following message.Please ponder its significance: “I, for one, welcome our new robot overlords.” — [NAME]
So many people emailed Ryan that Aviation Gin's servers crashed. Here's his July 2018 out of office message:
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I worked with a guy years ago who would update his voicemail greeting literally every time he left the office.
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However, I’ll be checking in whenever I can, and will respond to all emails marked ‘urgent’ as soon as I am able to. For immediate assistance, you can contact me on [mobile number].
But interestingly enough, exboss never set her out of office emails when she was out of the office or teleworking. Curious how the rules never applied to her. So glad to get away from her. This isn’t even the tip of the Toxic Boss Iceberg that was her. You are unavailable until x date, and I’ll get back to you after that date. Done. (sorry, didn’t think about email OOO stuff. Hey, it’s the 90’s here at my work place.)
4.) Bem-vindo a John Doe Soluções. Por causa de um evento interno nosso secretariado não está disponível hoje. Você pode nos deixar uma mensagem. Nós estaremos ao seu serviço novamente na segunda-feira. Obrigado por sua compreensão.
Oh, this reminds me of the best out of office I ever received. It was three years ago, but it was so funny I saved it. All of it was gold but the sign-off was “Hoping that you are at least a little bit jealous (why else should I go on vacations to begin with?), I remain truly Yours, etc”.
Finally, if you’re doing something incredible for the holiday break, you may as well let people know about it. Heading skiing for a few weeks, or going on a cruise? Put it in your out of office! It’s not like your emailers can do anything about it.
I had a coworker whose former employer required them to update their voicemail message every day. “Hello, you’ve reached MaryMary. Today is Thursday, June 3rd. I am in the office all day but may be away from my desk for meetings. Please leave a message and I will return your call as soon as possible.” She got in the habit and still updated her VM everyday. Occasionally I run into someone elsewhere in our industry with a daily VM message and know they used to work at the same place.
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We have one key administrative assistant who works part time and I always forget — I appreciate that she sets an OOO every day because her department is very deadline driven and it helps me to remember that if I need something from them, I need to connect with her in the morning. We also have some staff who work the school year calendar and others who are year round; the OOO is so helpful in the summers!
In the Message and Language section, select the language and enter text, images, and hyperlinks into the Message field. For instructions on language and the use of snippets, click here. Pro Tip: Within the message body, we recommend that you don't use phrases such as: "We are currently out of the office" or "Our office hours are....." Instead, use generic phrases such as "We have received your message and will be in touch." This approach protects your SLA in marketplaces that use detectors to discourage automated responses, which look for these key phrases and may not approve the message as a valid response to reset the SLA.
This is a general notice informing you of the absence of [NAME] until [MM/DD]. [NAME] has chosen to exercise his right to partake in the traditions of a certain holiday which may or may not be a denominational or non-denominational.
Setting your out of office may be different depending on the email provider you use. But whether you’re on Outlook, Gmail, or another platform, it should be a relatively straightforward process.
It might feel strange to include happy client testimonials in your out-of-office responder, but doing so is easier than you think. A quick note that suggests they read the testimonials if they’re interested in a product or service you offer is an easy inclusion or postscript to your email. Just limit the amount you share to one or two.
If they think you’ll be checking in, they might still attempt to get in touch with you. In the event that you take vacation time or personal time, they’ll try to contact you less often.
