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Here is a good example of setting a queue message when all your support agents are busy.

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I used to have this on my personal voice mail, back when voice mail was used often since internet was over phone lines. I stopped using it because it confused too many callers. Invariably the first message would be “Hello? Hello? Mark? Fu-” (click). Then there’d be another call with a proper message.
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The question last week about “thanks in advance” had me wondering about your thoughts on this person’s manager’s out-of-office reply in this video. I found it to be super condescending and way too much. What do you think? Would be interested in readers’ out-of-office messages.
Well, but as others have pointed out, that depends on the part-time job and the industry. If you don’t work Tuesdays and Thursdays, but those are considered standard hours in your business, clients or other folks outside the office might email you on Tuesday morning with something important, not hear back and not know why — and get irritated. If they get an OOO, they now know what to expect or they have a backup option if the matter is urgent.

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Whatever you decide before heading out for that much-needed time off, it’s imperative that you set up an out of office reply. Your customers and co-workers don’t get that same pause button as you do. That’s why you should inform everyone that needs to know about your time off.
Hi, I’m Troy McClure. You might remember me from such out-of-office messages as Avenge My Death if I Don’t Return from DMEXCO and Bye Now, I’m on an Absurdly Long Cycling Trip.

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I’m out of town. I’m looking forward to connecting with you when I return. If you’re getting this note, it means that I’ve received your email. (Thank you!) I’ll respond to your note as soon as I can. In the meantime, here’s a list of five questions that I get asked often. I’ve included brief answers to each one below. Take a peek. You might find the answer that you’re looking for—right away! [Include brief FAQs here] I hope those FAQs were helpful. Don’t worry, though—even if your question was one of the questions listed above, I will still send a personal response to your note as quickly as I can, just to make sure that your question or problem has been completely resolved. Talk to you soon!

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Website: https://news.mit.edu/2013/away-for-the-holidays-before-you-go-set-your-email-and-mitvoip-phone-auto-replies

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    Hi, I am currently attending a training session. As a result, my reply might take a bit longer than usual. I apologize for that. I will be able to respond in a more timely manner starting from [DATE].

    I’m with you. It comes across as a bit scold-y, like chastising someone for emailing while you’re out and treating them as if their issues aren’t important.
    That’s basically my OOO message also. I’ll admit, I haven’t checked my office phone in weeks for VM, because anyone internally (or externally with any brain) would IM or email, and any spam calls can just sit in my VM.

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    Select File > Automatic Replies. In the Automatic Replies box, select Send automatic replies. On the Inside My Organization tab, type the response that you want to send to teammates or colleagues while you are out of the office. Select OK to save your settings.

    Please note that [date], is [holiday name]. The store will be closed all day and will open again at [time] on [date]. We hope you will enjoy the holiday with your family and friends. For those of you who plan to go skiing, please come back safely.
    Former boss used to put an OOO for EVERYTHING. Like, “I’m doing interviews today and will reply tomorrow.” Nothing was ever on fire so it could have indeed waited until tomorrow without the OOO – people probably wouldn’t have noticed.

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    Just because you are away, you still have the chance to keep the business going. Let your email work for you, by offering different things that will ultimately increase the chance to attract new customers. Your marketing team will be so grateful!

    On the iPhone, you have the option to activate DND mode in different ways. The “Automatic Mode” and “When Connected to Car Bluetooth” will take care of while driving.
    Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.

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    › Url: https://www.insidehighered.com/blogs/learning-innovation/out-office-messages Go Now

    Whether your go for professional or funny, the most important task of this email is to clarify communication. A well-prepared auto-responder email will allow you to better enjoy your holiday break.
    Way too long, but so hilarious. I don’t get condescending at all. I’m drooling while imagining I had this on my work phone when everyone thought their requests were life or death. Actually, I wanted my message to say, “I realize you think your request is vitally important, but I’d like to reassure you: I worked in a hospital years ago, and good news! It’s really not.”

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If you’re not sure when you’ll return, don’t include dates. Simply direct them to a colleague.

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It definitely sounds like something my boss would write and I laughed at it. In our work, everyone thinks that they’re a special emergency all the time. Stopping to think “if I don’t have this in the next two days what will the actual consequences be” is a thing that should happen more but doesn’t.

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Who hasn’t longed to write something similarly huffy? Well, LA-based designer Paul Woods, for one. Woods is also the author of How to Do Great Work Without Being An Asshole and suggests opening your OOO with this: “Dear sender, As you are already aware, I am on vacation. However, as it appears that you have flagrantly ignored the numerous emails, in-person conversations and messages over the past week communicating this, below you can find a detailed recap what I will not be doing until my return…” It’s a recap that extends to wearing clothes, even in public, and moderating his consumption of hard liquor.

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Exactly! This may be the type of person who hears a phrase that sounds polite when referring to another, but mangles it and uses it to refer to themself so it becomes the opposite of polite.

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