Hi Steve, thanks for your article. My issue is same as Pam Lamkin, above. In order to use your phone you must turn off “Driving” mode, and then any messages that come in will not get the auto reply as long as you are on your phone, and until you reinstate the driving mode. Any thoughts?
If you require immediate assistance, please email [email protected] in my absence. Thanks.
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Thanks so much for your note! I’ve packed away my makeshift office for the week in order to go nowhere and do nothing. I may be dipping my toes in the tub instead of the ocean and making my favorite Smitten Kitchen recipes for myself rather than indulging at a fancy restaurant, but I’m still trying to disconnect and recharge.
Please note that employees should not be on campus during the closure without the permission of the relevant vice president or dean to ensure we achieve the goal of decreasing the density of campus.
This used to drive my supervisor crazy, she’d email me “it looks like your OOO is still on.” I had to explain the rationale a few times before she understood.
As owner of Aviation Gin, my mission is to never speak to you like some out of touch Hollywood A-hole. My job is to remain accountable. Down to earth. Hard working.
Before I implemented this system, I got *way* too many calls asking if so-and-so was out of the office that day when an OOO tells them that Bob will be back in three hours and to call Sue in the interim. The OOOs have reduced status check calls to practically zero, and the OOO preview pops up in our system as soon someone’s email is entered.
Make your employees, clients, and business partners feel special by sending them custom themed eCards. Not only you are sending them off with a positive holiday feeling but it’s a great way to emphasise your company’s branding. Take a look at these well-crafted designs by systEmise and choose the best Christmas eCard theme idea to send everyone. You may also contact us at [email protected] for further assistance with your holiday greetings.
Holiday Closures. Thank you for calling [Agency Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at [Time]. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the
Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
Right, Outlook has that auto-display of OOO messages, so at least I know so-and-so won’t be seeing it for days and I either adjust expectations accordingly or I just email someone else.
Then there was the occasional one who would do what Alison mentioned with the sickness excuses, and create a tale that read like a police report: “I must miss my deadline because, on the night of August 12, my 45-year-old sister was alone in her house when an intruder entered. He was a 6’1″ caucasian male wearing a black balaclava and carrying a candlestick. As my sister approached him, with the dog barking around her heels, she heard a distant car crash which led her to have a fatal … etc.” (This is not an actual excuse I received, just similar in detail to some of those that were submitted.) These ones I was pretty sure were a writing exercise, requiring time and effort that could have been put to better use on the actual assignment they had been given.
In case of pressing issues that need urgent attention, feel free to reach out to [CO-WORKER NAME]. Give them a call on [PHONE NUMBER] or send a message to [CO-WORKER EMAIL].
“Hello, I am out of the office from [date] to [date] for a family vacation. I have limited access to phone and will try to reply to you upon my return. If you need any urgent information, please contact [person] at [phone number]. Happy holidays!”
I say “thanks for your message” because it feels to brusque without a greeting – but I can see it either way.