With plenty of employees still working remotely months into the pandemic, “I actually think it’s more important now than it was before,” says Muse career coach Angela Smith. “From the perspective of how do we make remote work work,” she says, “overcommunication is one of the hallmarks.” In a world where you can’t see whether your colleagues are at their desks, being clear about when you’re working—and when you’re not—is crucial to keeping things running smoothly.
too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)
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Here is a good example of setting a queue message when all your support agents are busy.
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2. Include a GIF to make your auto-response more fun. Everyone can appreciate the excitement of pushing work aside to go on vacation. Bring this to life by linking to a GIF in your vacation responder message. Here’s an example out of office reply: Shoot, you just missed me.
This information will help the person reaching out to you gauge whether their message can wait for your response or if they need to contact someone else instead.
Check out how easy it is to set up this essential process with your email account in this video I’ve posted to my YouTube channel.
Out of the Office but Reachable Message. Not every vacation you take is going to leave you completely unreachable. For those days when you’re out of the office but are still checking and responding to email or phone calls, make sure your message explicitly states that people will still be able to reach you, and how
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.
I should add that I actually WISH I got more exciting OOO messages and/or that I felt like I could be more exciting with mine!
Others like to take the opportunity to inject a little personality and make the reader smile, like our very own Rachael’s summertime out-of-office:
The vice-chancellor of [X] University is extremely pleased to announce the winter vacations from the 25th of December to the 6th of January 20XX. All the offices of the University Campus enclosed for the said period. Have a safe holiday and enjoy the break.
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It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
You Need A Better Out Of Office MessageWe don't need professional politeness. We need honesty.
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By completing these items, you alleviate any concerns that may arise during your closure. This also ensures your business continues providing transparency to your customers. No misunderstandings.