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Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:

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You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
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I think I started following that Tiktok account after this video and, if I recall correctly, the OOO writer is an SVP who is trying to reset a company culture that has very little work/life balance. I always liked it, but that background info made me love it that much more.
So what do good out-of-office messages look like? Here are a handful of examples that will help you craft the perfect out-of-office message:

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Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
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Q. Will Supply Chain, Purchasing, Receiving, Mail Services and other such departments be open during winter break?

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I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.

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    Well, on the one hand, it’s rude, on the other hand, odds are at least fairly high that the person ended up having to reach out to someone else to get it done. Or that it’ll take the person another week or two just to find their problem in a thousand emails that came in while they were on vacation.

    When I worked in a federally-regulated industry that required drug testing, we always tended to say “our drug program” when we should have been saying, “drug abatement program.”
    2. Out of Office Template #2 For the Person Who Likes to Keep it Friendly, But Professional. Hello, Thank you for your email. I’m currently offline until [date] to celebrate the holiday with my loved ones—without my phone in front of my face.

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    A. International House’s front desk will be open for students 24 hours each day throughout winter break, except on the holidays – Dec. 25 and Jan. 1. However, there will be professional staff on call 24 hours a day throughout the break to adequately serve students. The Front Desk may be contacted at 419.530.1600; this phone will be answered 24/7, even when the desk is closed on both holidays.
    I do think mine sometimes gets a little wordy because I generally have 2 to 3 people that I direct people to depending on need. But, I figure it’s less hassle than only going through one person and getting shuffled around.

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    When we were working from home (we’re mandated to be back in the office now), my voice mail message was something like “I check voice mail, but if you want a faster answer, please send me an email at [email protected]” And it’s amazing how much more to the point emails are than voice mails! Much less “Well, this is unusual (it’s not) and needs the whole backstory (it doesn’t)” and 15 minutes later getting to the actual question (“can I do this thing that a regulation clearly indicates I can’t do”)

    Rather than a number of days or vague phrasing like “this week,” giving exact dates helps prevent confusion and lets senders know when they can expect a response from you.
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    Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.

    I no longer work at this company due to the misalignment with advertised company values and actual practice.
    The reason for the OOOs for staff taking half-days? They didn’t want to check the shared office calendar where our time off was recorded. UGH

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I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return. Thank you for emailing me.

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I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [Contact Name] at [contact email] so that the other elves in this workshop can help you out.

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Both of these tools are designed to help you go from Email Explorer to Email Extractor – and get you from guessing to going when it comes to dealing with your email inbox.

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10) I am on vacation from mm/dd to mm/dd. I will allow each sender one email. If you send me multiple emails, I will randomly delete your emails until it is pared down to one. Choose wisely. Please note that you already sent me one email.

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