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The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.

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If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
Hi, Thanks for your email. You can expect a response when I return on [MM/DD]. Please contact [name] at [email] or [phone] for anything urgent. While you’re waiting, here’s something I made for you: [blogpost, ebook, brochure, checklist, etc.] I hope [name of thing] makes your day a little easier. .

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AH #2 – Closed with Voicemail. Thank you for calling Business Name. We are currently closed for the Christmas Break and will be reopening for business as usual on Time and Date. If you would like to leave a message, please do so after the tone including your Name and a Contact number and we will be in touch when we reopen.
This website uses cookies to improve user experience. By clicking any link on this page, you are giving your consent for us to use cookies. Read more. Header Menu of the Robert Half Website Locations Time Header Menu of the Robert Half Website Locations Time Breadcrumb of the Robert Half Website The Robert Half Blog How to Craft an Effective Out-of-Office Message By Robert Half on February 2, 2021 at 11:45am

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Honest communication, even in the form of an email auto reply, is a roadmap. It helps people understand how best to help you and, in turn, allows them to better help themselves. Straightforward expectation setting is a way to be respectful of your coworkers’ time and pressures, but most importantly, it’s a way to be respectful of and guard your time. Even if you don’t feel an intense need to be more open in your workplace correspondence, consider modeling the behavior for others who work with you or, especially, those who work for you. It’s a small change in behavior but it’s a meaningful one. And this summer is the perfect time to start.
In this image, you’re letting people know you’re OOO with a “Missing” notice on a milk carton. Genius. Just be careful — this sort of autoresponder is best for internal emails, not for autoresponders that get sent to prospects and clients.

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I had a friend in high school whose voicemail was him singing that song. However, I didn’t have cable at the time (living in a rural area in the early 2000s) and didn’t get the reference. I thought he was soooo clever!

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If I got an OoO just to tell me to have a good day, I would find that person and throw water on their computer. They’re obviously not qualified to operate one.

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    My bank still does that, and it seems to serve a good purpose there–I appreciate knowing if I should call someone else to get things done that day.

    Please note that all queries and orders posted at least [X] days before [starting date of the holidays] or during holidays will be processed immediately once we are back at the store.
    The appropriate tone depends on the holiday. If you’re closing for Christmas or New Year’s, it’s safe to assume your customers expect you to be festive and maybe even humorous. Conversely, if you’re closed for Veterans’ day, your email should strike a more serious chord. Use our templates and double-check your tone before you hit send.

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    It’s really on you to stay up to stuff, manage requests coming in, manage your time and workload. You shouldn’t expect all your coworkers, customers, people you work with to cater to your personal schedule.

    We are encouraged to put up messages that say we have “limited access to email” and alternative contact for things like travel between offices and conferences. We’re technically working those days, but it may be hard to reach us.
    With a slightly modified email address to mirror yours, they can easily impersonate you using the personal information provided in the OOO message and exploit your absence. Knowing where you are and how long you may be gone can lead to an attempt to initiate a transfer of funds or access confidential data. They might even go the extra step and reference how great their “trip” is going just to make the message appear genuine.

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    Example Sentences for Step 1. All company offices will be closed for the New Year's holiday at 3:00 p.m. on Thursday, December 31, and will remain closed until Monday, January 4. Warmest holiday wishes to you all! The fourth of July is on Sunday this year, so we will take our day off on Monday, July 5. Have a great weekend!

    I agree that the reasons are not relevant. But at my last company, a coworker had overly short out of office messages. Examples: “out of office today.” Or “out of office until Monday.” With no additional information about coverage, etc. Those always felt overly curt to me and made me wonder, is this person okay? Was this OOO planned or are they on the verge of a mental breakdown? (It was a very toxic culture so this wasn’t out of the question). I would be curious to hear others perspectives on this. Is too little information just as bad?
    5. It’s not all about Christmas, Cyber Monday, or Black Friday. When referring to the holidays, you might be thinking about Thanksgiving, Christmas, or maybe Hanukkah.

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    I had a colleague who simply never answered her phone or set up her voicemail. She still listed the number on her business card and email .sig, she just never answered or checked voicemail. When she took a new job another colleague inherited her phone number and when he went to set up his voicemail there were basically eight years’ worth of messages left for her that he had to delete.

    Option 1: Wait it out. Ask yourself, “Is this urgent and important?” If it isn’t, take a beat and give me a chance to respond after I dig myself out of my inbox later this week. You and I will be better off with this expectation set now.
    Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.

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I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return. Thank you for emailing me.

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Out of town? Your callers should know. Let them know with the following vacation voicemail greetings.

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Note: You can also set different automatic out of office replies for different people. Just click the Rules… button in the bottom-left corner and add a rule for each person or email subject.

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