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I feel this so hard! I am 14 days away from my PCS (permanent change of station), and will be on leave for a month. I’ve been drafting my OOO multiple times, not just out of a desire to edit but because it reminds me that I am LEAVING my current terrible office.
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Who doesn’t love a bit of decoding? Why use basic words, when a broad range of emojis can spell out exactly what you want to say, but in a much more interactive and fun way?
And while it may seem like a simple thing, if your out-of-office message is unclear or incomplete, it can cause problems while you’re out and when you return.
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Yeah, announcing you were going to delete emails unread and expecting the sender to resend when you return would NEVER fly in my office. I’d get executive complaints about that, especially if it went to a client or outside party – if a client can’t reach you, they will reach out to someone else who may not work at your organization and you lose business. I feel like this delete-it-all philosophy would only work for an entirely internal role where timelines are more relaxed, and even then, I feel it’s a bit unprofessional to foist your own catch-up work onto others, especially if they’ve been backfilling for you while you were OOO.
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I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
A. Nearly all offices will be closed on Main Campus during winter break; therefore, each department should ensure their telephone messages and out-of-office email replies reflect that their office is closed but resuming normal business hours after New Year's Day. They may also want to note their winter break closure on their webpage.
I have a coworker that purposely leaves them on the first day that she’s back in the office (even though it said she would be back today) because she thinks it signals that she’s still unavailable (while she needs some time to catch up.) I think it’s a bit confusing. I personally would feel weird doing it because it seems like I just never came back from vacation.
I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [contact name] at [contact email] so that the other elves in this workshop can help you out.
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I go with “offline” or “away” (away…to my couch). I like closing the door, though!
But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.
I can’t agree that holding on to a request for a week or so is akin to groveling.
Q. If I need help activating a new phone or another type of phone service from Rocket Wireless during winter break, will I be able to reach someone?