In general, because of my position (C suite) my OOO messages are boring and predictable. I’m out from xx date to xx date. If you need help in my absence, please contact xyz person. Otherwise, I will reply to your email upon my return. blah blah blah
Customize any phone experience. Easily manage your voicemail greetings, phone tree menus (press 1 to schedule an appointment) and hold music to create any phone experience. No more re-recording messages or running into the office last minute for a holiday office closure …
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We are closed on [your business' closed days]. Please leave us a message with your name, number, and any other necessary information, and we will return your call when the office reopens. Thank you for calling." As you can see, this professional voicemail greeting is similar to the absent receptionist greeting but more inclusive.
And while we all have grace for friends and family who seem to take forever to get back to our messages, customers generally expect this degree of promptness when they text a business.
Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
Remember to make sure your auto-reply has a limit to how often it sends replies to any one address. If they reply to every single email they recieve, they can cause problems: https://www.reddit.com/r/talesfromtechsupport/comments/420oan/companywide_email_30000_employees_autoresponders/ I actually had that happen while I was on vaca, a travel agency e-mailed me with an update about my vacation from a no-reply mail box and triggered my auto reply, which triggered their “This is not a monitored mailbox” auto reply to the tune of 80,000 messages in my mailbox. It completely filled up my “available” space, so everytime I logged in and thought I had them cleared out, more would pour in. It took DAYS to delete all of them.
There’s nothing awful or offensive about this message, but it’s also not very good. Yes, it provides the courtesy of letting the sender nominally know that you’re going to be slower than usual to respond. That’s nice. The problem is in this bit: “may be slow to respond to email.” Another popular variation: “might be slower than usual to respond.”
For many roles, of course, the sort of OoO described wouldn’t work. But there are a lot of roles where people would survive just fine letting their requests sit for an extra week before forwarding again. And especially at smaller companies where there they might be pressed for coverage when people are out, I think it’s great to normalise that a job is basically ‘off-line’ for a week or two so that the employee can rest and recharge.
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First, and most importantly, let the people trying to get in touch with you know when you’ll be gone and when you’ll be returning. There’s one more date to add — when they can expect for you to return their message.
Mine tend towards the latter for both internal and external and only get a little more expository if it’s a closedown period and I’m adding leave to one end of it, but that’s a simple “The organisation is shut between X and Y. For emergencies during this time please contact Team. I am on leave between Z and B and will not be accessing my email during this time. Please contact Email Address if your enquiry is urgent otherwise I will attend to your email as soon as is practicable upon my return.”
We’ve all been there. A balmy evening beckons and across the street a crowd is already spilling from the pub, fanning out across the pavement in summer dresses and rolled-up shirt sleeves. But as you frantically try to clear your desk for the weekend, every email you send prompts a suspiciously swift reply. Yes, it’s the dreaded out-of-office auto-response, set to tauntingly remind you of a world of leisure while simultaneously pushing it further from your reach.
I have a colleague that does this with their voicemail. Almost always forgets to change the message once they’re back in so if you call, say, on Thursday, June 3, and you get their voicemail, you will hear how the person is out of the office from May 24 to 26 and who to call while the person is away.
We are closed today for the [public holiday name]. Our office will re-open tomorrow at am.
This is something I recommend doing only after you understand the dynamics of your workplace and your clientele. If it falls under the “okay” category, this unapologetically real out of office email can be a talking point when you return to your cubicle. It’s a short, simple, and sweet yet savage email. You can tweak the wording to write a bit of a diplomatic message based on your organization.
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