In my absence for pre-sales support services, you can drop an email at [email protected] or reach out to (YOUR COLLEAGUE’SNAME)/[email protected]
Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
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Hey — you’ve reached my inbox, but hold on, the doorbell just rang. It’s the UPS driver. He’s loading me onto the truck. Dang, it’s stuffy in this truck with all these boxes. He’s taking me down to… Oh! Florida! And now I’m on the beach. Thanks, UPS driver!
One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
When it comes to creativity, relatability is the biggest asset when it comes to appealing masses. Gini is a PR maestro, and his out of office reply strikes the right chords effortlessly. He refers to Field Of Dreams, and the overall message is strikingly convincing. It instils a sense of empathy for Gini, and one cannot fail to appreciate the creative value, thanks to the filmic reference. They are most likely to be happy about Gini’s OOO truce and won’t mind even if he stays out for some more time! Have a look at it:
This isn’t about an off-key OOO message, but one where a rogue OOO message drove our department insane for a day and a half.
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I used to hire a lot (hundreds) of freelance writers who would each be given a deadline by which their particular project was due. As these were large projects, they typically would have several months to complete them. I soon discovered that a significant number of freelancers (at least 25% if I’m remembering correctly) would email a couple of days before their assignment was due to report the sad news that they would be missing their deadline because “someone close to [them] had just died”.
I ALWAYS forget to leave a voicemail response with the same info above! Don't be like me.
'The very fact you were content to type out your query long hand and settle back to wait for a reply suggests you can wait' (Credit: Getty Images)
That’s basically my OOO message also. I’ll admit, I haven’t checked my office phone in weeks for VM, because anyone internally (or externally with any brain) would IM or email, and any spam calls can just sit in my VM.
My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:
This is how my voicemails to my doctor’s office, my son’s doctor’s office, his daycare, etc. all go. Actually, the few times I leave voicemails beyond that, this is how they go.
It’s crucial for clients to feel as if they can rely on you if they have an urgent request. Before taking time off, you need to create an out-of-office email response. Let your clients and business partners know that you are currently unavailable, but will be back soon. They, understandably, expect you to reply promptly… but everybody is entitled to some time off. Just remember keep your contacts in the loop.
REVE Chat offers the template to set up personalized queue messages and exact wait to manage their customer expectations. Under the customization option from the dashboard, you can manage customer conversations by providing estimated time and message.
With all that in mind, read on for a few examples of what you might actually write...
That’s exactly how I set up mine, except that ordinarily I’d have several options, like: “If you need help with X, call A. For help with Y, call B. For help with Z, call C. For anything else, call my manager at extension 000.