If you are re-using the existing message from the past, make sure you update the dates so that your clients know when you will be available again. For a general out-of-office message, it is vital to include the office timings.
Something that actually was an issue with my employer ages ago: at one time there was a policy that out of office would only go to internal people, and nothing would be sent at all to anyone external. Apparently this was felt necessary in order to mitigate risk of burglary, so people wouldn’t know that “John Winchester has gone on a hunting trip” and that his house was empty.
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Thank you for your email. Your message is important to me and I will respond as soon as possible. Thank you!
I dunno, this is one of those areas I feel like people overanalyze. Like, yes, there are definitely some away messages that make me raise an eyebrow and I really don’t want anyone’s medical history. I’m not a huge fan of the one from the LW cause it’s a bit cutesy and takes too long to get to the point — I prefer short and sweet. But some people also just…struggle with how to put together an away message and copy what their boss does. Or they’re like me — I need a message that works for clients as well, so mine needs to be a little more formal, even if my office isn’t.
Thank you for your email. Our offices are closed until [date]. If it’s something you need urgent assistance, Contact [Name] on [phone number] or [Email]
I am celebrating the season. I'll respond to your email when I return to work on [date]. Thank you for your patience, and I hope you and your loved ones have a joyous holiday.
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Rather than a number of days or vague phrasing like “this week,” giving exact dates helps prevent confusion and lets senders know when they can expect a response from you.
Hello, Thank you for your email. I’m out of the office and will be back on [DATE]. During this period, I will have limited access to email. For immediate assistance please contact by cell number at [PHONE]. Best Regards.
Earlier this year, British comedian Steve Coogan underscored a growing trend to rethink the OOO when he used it not to advertise his own absence, but rather the return to our screens of his blazer-clad alter ego, hapless media personality Alan Partridge. Written in the broadcaster’s inimitable voice, it had stern words for anyone who dared email him: “I’m not in the office so both cannot and will not respond to your email,” it began. “If your email is urgent, perhaps you should have tried calling instead. The very fact you were content to type out your query long hand and settle back to wait for a reply suggests you can wait, even if you’ve put a red exclamation next to your email to make it stand out in my inbox. Won’t wash with me, that.”
I am on sick leave with no access to emails and phone calls. Hence, kindly expect a delayed response.
My fav is the one I got that was “I’ve retired and I won’t be checking this account EVER AGAIN!”
Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.
Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!
You can include the range of dates that you will be away, but ultimately the sender wants to know when they can reach you again.