“I’m not in the office. I’m spending time with my children and that’s far more important than absolutely anything you could be after”
This is also good. I have two group emails for standard tasks. The SOP is that if someone uses those, one of the people on that list will indicate they have it and reply all when the task is complete. That way we all have status without anyone having to remember who is OOO that day/week.
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Oh, it’s part of a much larger set of problems. He will put in the subject line “don’t read until Monday,” also not understanding that when I say I do not look at my email on my off days, I really do not see them, because I don’t open my work email out of work. And that I have a personal email account, that is not my work account?
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
Thank you for your email. I will be out of the office from *date* to *date* and will have limited access to email / will not have access to email. If you require immediate assistance, please contact *Name* at *email*. I will do my best to respond promptly to your email upon my return.
They weren’t saying that’s the entirety of their message, just that that’s the phrase they’re using instead of ‘out of office’
I’ll be enjoying this year’s holiday season from [DATE] until [DATE]. For general inquiries about [DEPARTMENT/ROLE], please email [CONTACT NAME]. If this isn’t time sensitive, feel free to resend this email in [MONTH] once I’m regularly checking emails again. All the best.
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I don’t set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, you’d more than half expect it.
The auto reply only allows you to choose between ‘No-one, Recents, Favourite, All Contacts’. I need it to reply to everyone. Is there a way of doing this?
If you have any urgent query about Tyro Magazine before then, please don’t hesitate to contact *** in my absence.
Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone.
Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
Let them know that while you’re not technically OOO, you aren’t operating at typical capacity.
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An automatic response should include the date when you left, a reason (vacation, sick leave, a conference, etc) and, if possible, the date when you plan to come back. Thank your client for their email, promise to get back to it as soon as possible and apologize for the inconvenience. Also, it should be obvious that you’re out of office from the first sentence.
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