If you work in an industry (like PR, for example) where clients expect a response in a matter of moments or hours, you may need to set an out-of-office message if you’re absent for an afternoon. If you’re not sure whether you should set one, ask your boss or a coworker or consult your employee handbook.
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
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Your out-of-office message needs to set expectations around communication. First, provide information about when you’ll return. Misner suggests giving yourself an extra date to catch up.
If you’re using Gmail, you’ll find settings for out of office messages by clicking the cog icon on the main screen:
I find it rude because if I emailed them, it might be an FYI but requiring no action. If they just delete it, they might then be confused about project status later. I would be annoyed to have to re-send a message after the fact because they don’t think ANY email during their time off has value.
If you have a main email that customers use, set the email out of office message to reflect when you will return and if it is an emergency who they can reach.
It is no secret that social media now plays a prominent role in helping a company remain competitive in an increasingly digital corporate environment. You ...
Just imagine the ease your customers feel when they receive a warm and friendly automated message that sounds human. Hence when you craft autoresponders, keeping your brand’s voice and style is very important to give a human touch.
Most people don’t give this a second thought, but you could potentially be putting your company at serious risk. In the wrong hands this information can open the door for phishing attacks and financial fraud.
I absolutely hate this and it would definitely irritate me if received. I agree with the letter writer that it comes over as condescending and also a bit passive agressive in places. I’m definitely not the audience for this one! Presumably this is an internal only version and the company culture would find this cute / funny.
“I am spending time with family today – some things are MORE important than work.”
My phone just sits there gathering dust, so the only OOO message I need is the one I put in my email. Something like “I’ll read my email again on X. If you need assistance before then, please contact my colleague NN.”
8. Remote working (COVID-19) out of office replies. Remote working has become more prevalent due to the COVID-19 pandemic, therefore increasing the need for specific out of office replies.
Voicemail Greeting: Select a current greeting or click Customize to record or upload a custom greeting. Leave Voicemail to : Select Current Extension . If you have an IVR: In the Business Hours or Closed Hours sections, click Edit next to Route to Interactive Voice Response (IVR) .