We also had to reply to any emails we received within 4 hours. Even if we didn’t have an answer.
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We do OOO messages, but also send an email to the department and other relevant people, so that part doesn’t sound odd to me. I want to know if someone is going to be away next week, because then I can plan accordingly instead of sending them an email about something important Monday morning and find out I’m SOL until the following week.
One of my favorite OOO messages I ever received was from a customer who was a barrister or soliciter (not sure the right term for an English lawyer). It said he would be unavailable because he is “on trial.”
3.) Herzlich willkommen bei der Mustermann AG. Unsere Büros in Berlin sind heute wegen einem Feiertag geschlossen. Sie erreichen uns an Werktagen jeweils von Montag bis Freitag von 9 bis 12 und von 13 bis 18 Uhr. Für allgemeine Anfragen können Sie uns auch eine E-Mail an [email protected] senden. Besten Dank. Wir wünschen Ihnen einen schönen Tag – ihre Mustermann AG.
COMPLETELY agree. Every time I see an OOO for a two-hour doctor’s appointment I have to fight the urge to reply with “How much are you paid?” because I know there is no scenario in which I would have to explain myself if I don’t answer an email for a few hours and if you are that important you better make a LOT more than I do.
Who says an autoresponder needs to be impersonal? You can use your OOO message to continue building a relationship with present and potential customers by showing off the knowledge and products you have to offer. You can include a case study, a downloadable to your latest report, or a link to an excellent blog post you published. Not only does this further your credibility, but it also allays the feelings of frustration customers might feel while not being able to reach you.
If you need assistance during this time, one of my team members will be able to help. They can be contacted at [phone number] Monday-Friday from 8-5.
Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
I had a colleague who simply never answered her phone or set up her voicemail. She still listed the number on her business card and email .sig, she just never answered or checked voicemail. When she took a new job another colleague inherited her phone number and when he went to set up his voicemail there were basically eight years’ worth of messages left for her that he had to delete.
Website: https://blog.exclaimer.com/announce-your-christmas-opening-hours-in-your-email-signature/
Above a certain level in my agency managers have to designate an official delegate when they’re out, which can easily result in out of office messages like what you’ve listed. Not the most elegant, but clear and useful!
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As you probably already know, sitting down all day at work can be harmful for your health – especially if you’re not exercising outside of work. But don’t worry, there are plenty of exercises designed for those who are struggling to combine a busy work life as well as a fitness regime. Is staff productivity impeded by a dated office design?
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
People really just need to know that I’m either definitely not going to reply (annual leave) or might but delayed (all day meetings) plus when I’m back and who to contact if it is urgent.
There are some places where the culture absolutely embraces this type of…expression so it may be that it works just fine.