8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
Oh hey, It’s Christmas, what are you doing emailing me? I’m extremely busy watching Home Alone, Die Hard, and the Teenage Mutant Ninja Turtle Christmas Special on repeat until the new year. I might stop for food and toilet breaks, I also might now. Regardless of my general health and hygiene over the silly season, I’ll be back in office on January nd. Catch ya then, don’t forget to buy a pepperoni pizza for Splinter.
.
By knowing more about your activities, customers are more likely to trust your company. In turn, your company’s outreach increases.
Supervisors with employees who work during winter break should track hours using the Winter Break Hours Tracking spreadsheet. Please follow the instructions provided and contact your Human Resources consultant with any questions.
Have you ever had one of those most amazing kind of days; the kind of day that you will remember when you are old and gray and telling your grandchildren stories? Well, I seem to have those days quite often. In fact, if you’re seeing this message, it’s probably because I’m having one of those kinds of days today, and I’m not going to respond to your message.
If you need immediate assistance before then, you may reach me at my mobile – (Mobile Number).
The science fiction writer John Scalzi says “The failure mode of clever is asshole,” which seems to apply here.
My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
I’m currently out of the office this week as I’ve taken some time off to travel. However, I’ll reach out to you when I’m back.
I hate when senders ignore the instructions in my OOO message. Usually, my message is something simple like: “I am out [Dates], returning to the office [Date]. Please contact Jane (jane’s email address) in my absence. General [department] questions may be sent to [general dept email address].” To me that says if you are sending me anything then I won’t see it until I return. If you have something you need to be resolved right away, you can contact Jane or send it to our department inbox (where it should be going anyway).
The first part of the process is to click on the Settings button in the top right-hand corner the Gmail dashboard, before clicking See All Settings.
I can’t wait to connect when I return [date]. Until then, please contact [Contact Name] at [contact email] for all urgent matters.
To increase productivity as a small business, your strategy shouldn’t be working harder for longer hours at the cost of your health and leisure time. Success comes with working smarter and taking advantage of tools, resources and adjustment of the day to day running, to achieve a more effective... 10 Best Vegan Lunch Box Recipes For The Office
Changing it every evening is definitely too much, though. I would assume the vast majority of people sending business email understand the concept of working and non-working hours…
Your out of office message can link to testimonials from your happy clients. For those of us in travel, you could try something like:
Hello ! Please note: (insert date) are company holidays for many of our employees. Because of this, there will likely be a delay in reply to your ticket, possibly until (insert return date) when most of our team returns. In the case where you do receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation for WPForms by clicking on this link (Link). Thanks!
Informal approach helps your clients think of you as of a human being. This alleviates some of the annoyance they may feel because of not receiving a proper reply. Generally, making people laugh is a great way to make people remember you. Do that and your clients won’t switch to a competitor.