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Yes, this, and when people use OOO message as a “do not disturb” but then email you back right away. That’s not how OOO or email works!
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21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
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Eh, my team’s instruction to put them up if they’re going to be away from email/voicemail for more than an hour (standard lunch break). I have a ton of staff, and we’re in a business where a high degree of responsiveness, especially during the business day, is expected and few of my staff have mobile email. We’re also a larger organization with mixed project teams, and not everyone knows who’s PT/FT or on nonstandard hours.
I’d side-eye if an OOO for a couple of days off said that, unless someone was in an unusually time-sensitive role. But if someone’s out for long enough that there’s an alternate contact provided, that’s long enough for them not to be wading through missed emails when they get back.
The message will be automatically triggered in response to any incoming text received while the away message is turned on. Like this:
“You have reached [Sandy and Bill’s] voice mail. Please leave your message after the beep so we can call you back if we want to.”
One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
Something about it gets my goat up! Like she’s working and emailing me about things she wants me to work on, but her OOO is telling me to buzz off coz she’s too busy to get to my emails. Also she still has it set up and we’ve been in lockdown for over a week. How long does she intend to have her OOO triaging everything and making excuses for delays? We all know there’s a lockdown, that’s why everyone is scrambling for their events to be rescheduled – it just comes across as very self-important at a time where everyone is under stress. No one else in the organisation has this so it seems very bizarre to have an OOO while still working!
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I’m a huge fan of the scheduling. I give myself up until 8am the day I return, since that way I’m covered if someone is emailing me early in the morning and will know why it might take me a bit to get back to them as I sort through the backlog for triage even though I’m back in the office that day.
If you need assistance before my return please contact (name of colleague covering for you, with contact details).
In response to employee feedback, a University of Toledo winter break schedule became effective in December 2017 to provide eligible UToledo employees extra days off to rest when most departments are operationally slow - from Dec. 25, Christmas Day, through Jan. 1, New Year’s Day. Winter Break Policy
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