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As promised, we’re back with more information about Vtiger Social! Previously, we introduced[1] you to the Social module and discussed its Facebook aspect[2]. In this post, ...

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After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
Ann Handley is one of the renowned digital marketers who is also known for her sense of humor. In the below auto-response, she has sprinkled some clever creativity, personalization, and warmth instead of the two-line cold replies that we see almost everywhere. This can surely be an inspiration for anyone willing to catch the reader’s attention and make them smile even while away. .

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This person decided that setting their out-of-office message was a prime time to settle an ongoing office argument about which Die Hard film is the best, complete with an integrated poll to add a little festive cheer to the auto-reply.
When one of my colleagues went on vacation, he sent an out-of-office message that was both clever and smart. First, he sent the recipient on an imaginary scavenger hunt to “the highest peak of the tallest mountain.” He used humorous absurdity to make it clear that he would not be checking email while he was away.

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Hello! Thank you for your email. I am currently out of the office. We have closed for [holiday name]. I will be returning on [date]. If you require immediate assistance, you may reach me at – [mobile number]. Thanks!

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Most of what I’m describing (as well as boyd) boils down to examples of clear, honest, communication. While it sounds simple, such openness is extremely rare in the workplace. It is rare because, especially with time off, this type of communication requires the sender to be vulnerable, to cede control, and/or to be assertive and frank about one’s needs.

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    Since holidays occur throughout the year, there is no one ideal time to send a message. For the winter holidays, we recommending sending your well wishes early in December. In general, if you can send your message before people get busy with the holiday, then it will have a larger impact.

    By making this information public, you have unwittingly given a hacker everything they need to complete a Business email Compromise (BEC) scam. In these BEC attacks, the hacker commits fraud by pretending to be a senior employee and will attempt to coerce the recipient into complying with a fraudulent request – such as wiring company money.
    Thank you for your email. I’ll be offline starting Friday, November 20 through the Thanksgiving holiday with limited access to email, and will respond to your email upon my return on Monday, November 30. If you need immediate assistance, please contact Maria Gonzalez, my fellow digital marketing manager here at MixCo Media, at [email protected]. Thanks for your patience!

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    German vehicle-maker Daimler has an innovative approach to holiday email, which many people about to return from holiday may well wish their company would copy, writes William Kremer.

    In November 1919, President Wilson proclaimed November 11 as the first commemoration of Armistice Day with the following words: "To us in America, the reflections of Armistice Day will be filled with solemn pride in the heroism of those who died in the country’s service and with gratitude for the victory, both because of the thing from which it has freed us and because of the opportunity it has given America to show her sympathy with peace and justice in the councils of the nations…"
    We had someone today that sent an inquiry about something (this person is not a client, more of an outside business partner). Dude sent, within about an hour and a half time frame, 7 emails. Calling out one person on the DL multiple times within a half hour, then proceeding to call out the rest of the DLs (ALL in the original copy list) to try to get an answer to his question.

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    A. No; serving students and helping to ensure their safety remain our top priorities. As with previous winter breaks, all residence halls are closed except International House and Ottawa West, with limited staff available to meet student needs, such as Front Desk employees (see the next question). Additionally, senior staff will be available to respond to any urgent student matters.

    Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
    (Fergus) I will be OOO from July 1-31. If you need immediate assistance, please contact Jane. (Jane) I will be OOO from July 1-31. If you need immediate assistance please contact Sansa. (Sansa) I will be OOO from July 1-31. If you need immediate assistance please contact Fergus.

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    Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."

    If you’re an events-based business, use your out of office auto-reply as a way to promote your upcoming conferences, sessions, and speakers! Jason here, thanks for reaching out to ThinkTank! I’m currently at a speaking event in Chicago. Find out if I’ll be coming to your city here https://txt.st/PQB
    Hi and thank you for your message. I’ll be out of the office on [DATE]. Please contact my manager, [EMAIL] for assistance.

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Explain why you're out. No need to go into great detail that you're traveling to seven different European countries. Simply state whether you're on vacation, at a conference, or on a business trip.

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My old job was like that! It was so, so annoying. I understood requiring us to update our voicemails if we were out of the office that day, but it was just a waste of a few minutes every single morning.

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I’d just stick with “I will be OOO without access to phone or email from XX/YY to XX/YY, returning on XX/YY.” And then whatever directions for directing to your support/backup while you are out. I find that specifically saying ‘without access to phone or email’ sets a good expectation of non-response.

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