Hijacking this with a question- what do you do when you no longer have an co-workers to serve as an out of office contact? I find myself putting up the OOO less and less, because there’s no one left to respond to anything in my absence (beyond my supervisor who has no knowledge of how to do the tasks of my job).
Except since we usually have a strict 2 GB inbox limit, that usually lasts about 2-3 months at best and then nobody can send you anything at all so it works out. (In-organization they’ll still see the OOO when they put you into the address bar, so it works out that it’s not TOO much to delete when you return.
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By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
I hate when senders ignore the instructions in my OOO message. Usually, my message is something simple like: “I am out [Dates], returning to the office [Date]. Please contact Jane (jane’s email address) in my absence. General [department] questions may be sent to [general dept email address].” To me that says if you are sending me anything then I won’t see it until I return. If you have something you need to be resolved right away, you can contact Jane or send it to our department inbox (where it should be going anyway).
When I worked at Nightmare Small Business(tm), a coworker went on maternity leave with (privately shared among the staff, but not with the owner) the intent to give her notice at the end rather than return. She left a very professional, concise and informative out of office message. The owner proceeded to log in to her email and change the message to include saccharine references to both the pregnancy/baby and how much she “missed” being away from clients and how excited she was to return soon.
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For specific assistance, I’ll be responding to emails on [date]. If you need something resolved urgently, please contact [Contact Name] at [contact email].
“We all need breaks from time to time. Today I will be disconnecting from all things work, and going for a walk to smell the roses and soak in the sunshine.”
Interesting! I’d be unpleasantly surprised and tempted to scold them for not taking a proper break.
Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
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When I’m back in the office and going through emails, I’ll sometimes send a note of “I’m catching up on my emails and saw you had XX question – did you still need help with that?” before doing any in-depth research.
My snarky colleague sure did in his out-of-office message below. We send thank-you letters in response to holiday gifts, so it’s only natural to expect the same gesture in our work inboxes …
Wherever you go on holiday, you’ll probably have access to the internet at some point. You might want to acknowledge this in your O.O.O. – but it’s also worth forcing the sender to question if it’s really worth interrupting your holiday by setting up a very blunt alternative inbox... I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true. My iPhone will be with me and I can respond if I need to. And I recognise that I’ll probably need to interrupt my vacation from time to time to deal with something urgent. That said, I promised my wife that I am going to try to disconnect, get away and enjoy our vacation as much as possible. So, I’m going to experiment with something new. I’m going to leave the decision in your hands: • If your email truly is urgent and you need a response while I’m on vacation, please resend it to [email protected] and I’ll try to respond to it promptly. • If you think someone else at First Round Capital might be able to help you, feel free to email my assistant, Fiona, and she’ll try to point you in the right direction.
If you need immediate assistance during my absence, please contact (Contacts Name) at (Contacts Email Address). Otherwise, I will respond to your emails as soon as possible upon my return.
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time-sensitive, please send an email to [Contact Name] at [contact email].
Out of office messages are usually handed to managers, employees, or coworkers as a means of notifying them about your short.