I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
If you want people to remember that you’re away, do something humorous or different, suggests Misner. “The normal out of office message that says you’re not available and you’re on vacation is fine, but not memorable,” he says.
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I’m the same. I don’t find it condescending, it’s kinda eye-rolly but also kinda charming! I get why it could be annoying if you need info quickly. But really, why not inject a little silliness into boilerplate messages like this, as long as it’s not disrespectful or really out of step with your field culture?
Something about it gets my goat up! Like she’s working and emailing me about things she wants me to work on, but her OOO is telling me to buzz off coz she’s too busy to get to my emails. Also she still has it set up and we’ve been in lockdown for over a week. How long does she intend to have her OOO triaging everything and making excuses for delays? We all know there’s a lockdown, that’s why everyone is scrambling for their events to be rescheduled – it just comes across as very self-important at a time where everyone is under stress. No one else in the organisation has this so it seems very bizarre to have an OOO while still working!
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I think important context here is that no matter what the details added were, it always had this aggressive tone of “I’m taking a break and breaks are IMPORTANT”. Which I agree with, but it felt like it was almost aggressive/accusatory, and more importantly: this person was without a doubt the meanest, cruelest, least understanding and empathetic person I’ve ever worked with who ran her staff into the ground with urgent demands and expectations.
If you require immediate assistance, please email [email protected] in my absence. Thanks.
Ta-da, you are done! You are one step closer to your vacation. Remember, just because you are away, it doesn’t mean you cannot make someone’s day with a funky OOO email!
When we set an out-of-office, we don’t immediately think of lead generation. However, it is a good opportunity to this end. For instance, you could encourage attendance for a webinar or future event, suggest sign-ups for online courses, give links to book downloads, or point recipients in the direction of any other product or service you are pushing. As well as informing the recipient of your unavailability, you are encouraging them to act.
It’s up to you whether you want to explicitly state that you’ve been furloughed. If you’re working at a company or industry where a sizable portion of the workforce has been furloughed, it might be confusing not to say so. You might write:
I am currently out of the office on leave. Sales inquiries should be directed to Gabriela Cruz at 935.555.3455. Customer support matters should be directed to Miranda Trotman at 935.555.9001.
I’d just stick with “I will be OOO without access to phone or email from XX/YY to XX/YY, returning on XX/YY.” And then whatever directions for directing to your support/backup while you are out. I find that specifically saying ‘without access to phone or email’ sets a good expectation of non-response.
I much prefer a team calendar that I can check rather than loads of Free invitations at the top of my calendar taking up space. My previous team did the former and I tried to get my current team to change to it but it didn’t stick unfortunately.
“This is MY NAME [from COMPANY] calling about REASON. Call me [by DAY/TIME] at (844) 387-6962 [pause, then repeat the number very slowly] that’s eight four four… three, eight, seven… six, nine, six, two.”
When I was in university I set my voicemail to, “Hi, you’ve reached Krabby. I’m unable to come to the phone right now, but please DON’T leave me a message. They cost me like, 50 cents each. Mom, this is mostly for you because everyone else knows to text me instead like a normal human being.”
If you have the opportunity to come, let me know — I’d love the chance to connect with you.
2.) Benvenuti alla John Doe. L’azienda è in vacanza ma il nostro servizio clienti sarà di nuovo disponibile da Lunedì 04.07.2016. La spedizione degli ordini ricomincerà l’01.11.2016. Nel frattempo siete pregati di inviare le vostre richieste tramite email a: [email protected] o compilando il modulo di contatto. Grazie Mille!