Of course that all depends on if you have employees, etc., but i’ve seen those dynamics recently and think it’s interesting to see who someone leaves as their OOO contact. What do you guys think? Am I reading too much into it?
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
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Note: While you could test your out-of-office message, you can also see it’s working because Gmail conveniently overlays a yellow bar at the top of your inbox reminding you that your autoresponder is on, along with options to “End now” or adjust your settings.
“It wasn’t a vacation, but I didn’t want to deal with normal business stuff,” he says. “Humor is sticky. People laughed … and they left me alone.”
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Too little info is frankly worse, IMO. All you need for an OOO is date you are coming back, and who to contact in your absence if it can’t wait for your return. If it doesn’t have that, why bother having one at all?
It’s like telling your bank before you leave the country; overlooking it can cause communication issues.
Protocol for when you should use an out-of-office message will vary by job and industry, but generally, you should set an OOO message when you’ll be out for two or more days.
Mine says something along the lines of “I’m currently away from my desk, and will be back online on Monday, 7 July…” and (if it’s a longer period and not just the next working day) perhaps also something like “If your enquiry is urgent, please resend to…” so someone else can deal with it.
Stav is a senior editor and writer at The Muse, where she covers careers and work with a focus on diversity, equity, and inclusion in the workplace. Before joining The Muse, Stav was a staff writer at Newsweek, and her work has also appeared in publications including The Atlantic, The Forward, and Newsday. Stav earned a B.A. in history with a minor in dance at Stanford University and holds an M.S. from Columbia Journalism School. She won the Newswomen's Club of New York's Martha Coman Front Page Award for Best New Journalist in 2016. She prefers sunshine and tolerates winters grudgingly. You can find her on LinkedIn and Twitter and can visit her website here.
Out of office emails should be short, succinct, and to the point – and should never include more information than is needed.
And… it’s playing in the background as I write this email. Guess what? I’m on vacation! And I do love my occupation.
My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”
Yeah, that’s not enough to stress over. Try coming back to tens of thousands after parental leave.
To customize “Respond with Text“ for incoming calls, go ahead to iPhone Settings > Phone > Respond with Text > Edit “Respond with Text” messages.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.