I still hate that lady. She made one of my coworkers cry until she had to leave work because it turned into an unstoppable panic attack. I later had one too.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
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I do enjoy the transcribing of voicemails, so a lot of times I read that (and try to translate the weird interpretation from Siri). I rarely need to actually listen to the voicemail.
My personal voicemail says that I prefer emails or texts when possible, and please leave a voicemail only as a last resort but either of the other two options will have a much faster response rate. I think I’ve gotten two voicemails in the last year.
So, take a lesson from @courtwhip, editor at PEDESTRIAN.TV, who wrote the above hilarious out-of-office email, fully stocked with mentions of the best movies from the 1990s. (By the way, "Splinter" is from Teenage Mutant Ninja Turtles, and as we all know, he loves pizza.)
Hey, Thanks for your email. I’m not in the office and am on a family vacation. I assure you that all your emails will be answered as soon as I return to the office on [date]. Kind regards.
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2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
Yes, this, and when people use OOO message as a “do not disturb” but then email you back right away. That’s not how OOO or email works!
I apologise for this blunt email, yet feel I must warn customers and shareholders to divest yourself of any interests you hold in this company as the **** is about to hit the fan.
That would drive me mad. I’m okay with in meetings all day but if you’re just going home at a normal time that’s ridiculous!
“Hi, Thank you for contacting me. I’m currently out of the office for a conference and will not be available until [date]. I’ll get back to you as soon as possible.”
A Christmas closure email is an email sent to the staff stating that the office, institution, etc. will be closed for the Christmas holidays. It can be one that a store will send to customers as well. What to Include in a Christmas Closure Email? If you need to create a Christmas closure email you can keep in mind the following points:
Direct to Another Form of Contact Voicemail Greeting Example. Hi there, you’ve reached [your name] at [X company]. If you need a quick response, please shoot me an email at [X email address]. Otherwise, please leave me a message with your name and phone number and I will get back to you as soon as possible. Out-of-Office Voicemail Greeting
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I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.