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Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
Huge pet peeve – several of my coworkers still have COVID-related out of office notifications. I didn’t find them necessary in the first place, since everyone was still working from home and should have been checking emails normally, but it’s especially weird now that we’re officially back in the office a couple of days a week. It feels like they’re making a preemptive excuse for responding slowly. I’m surprised management hasn’t said something, honestly. .

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Out-of-office messages are critical to keeping things moving smoothly during times when employees are absent. They also serve as reminders to others of what day you won’t be available.
12. "Hi, you've reached [company]. We're available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you'd like us to call you back, please leave your name and number after the tone."

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In my absence for pre-sales support services, you can drop an email at [email protected] or reach out to (YOUR COLLEAGUE’SNAME)/[email protected]
My husband does this with his phone (not a number he uses for work). My parents do this as well and I can’t figure out if it’s due to lack of tech skills or not wanting to deal with voicemails (I think it’s a combination). I had surgery a couple years ago and had to give the hospital all three numbers and then my brother an hour away as backup since he’s the only one besides me with functional voicemail.

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I agree about the out of office reply. Made me laugh. Given that I work a high stress job, I can always use some laughter, so I actually don’t mind it.

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I wonder if anyone ever calculated how much time was wasted producing those messages.

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    My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:

    “You have reached [Sandy and Bill’s] voice mail. Please leave your message after the beep so we can call you back if we want to.”
    An out-of-office message is an automatic email sent by an email account that is temporarily not being checked by its owner. Every new email to this account will trigger the out-of-office message, which is sent directly to the original email's sender. Most email service providers allow you to activate this option and customize your message.

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    But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.

    The example above (which comes from NY Times) may not take advantage of some of the tips we mentioned, but it’s great because it’s so short. Due to its absent-minded straightforwardness, such a message can be perceived as a real, non-automated reply — as if you were so busy that you only carved out a few seconds to type these five words.
    Hi there, Thank you for reaching out! We are currently in the middle of our busy season so our reply may be delayed up to three days. We appreciate your patience while we look into this for you! Thank you.

  • what to do if someone in your business has covid

    Writing an effective out-of-office message is a key part of running any business. Although it may seem so simple, an incomplete or unclear out-of-office message will cause problems before you leave as well as when you return.

    PS: We love our downtime and here at HAR, we're big believers everyone needs a vacay from work. Yes, even you—the social media junkies, the workaholics, the entrepreneurial diehards who accidentally (or "accidentally") take their smartphone into the shower.
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    However, I will be taking periodic breaks from binge-watching everything I’ve missed to check my email [once per day/every evening/occasionally] while I’m away.

    18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
    On behalf of all people who have trouble typing on the miniature keyboards, my apologies :)

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I feel like this is the only reason to do this, otherwise its just a big piss off.

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Happy Holidays, I hope this email finds you well. I am taking advantage of the holiday season to get some much-needed time with family and friends. I will not be able to respond to any work-related emails until after Jan. 4, 2020. If you have a time …

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I believe that it’s happened more than once. This news items includes a video with some other examples – ‘Wine and ghosts ‘ is my personal favourite. https://www.walesonline.co.uk/news/wales-news/man-responsible-welsh-translation-gaffe-15214716

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The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.

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