In the Misc section, you can instruct eDesk to change the status of the message to Waiting or Closed once it has auto-responded, or not to change the status at all. This does not change the status on the marketplace; once the auto-response is sent, the marketplace status will update as normal. Note: The AI Settings tab is not applicable to OOO templates - you can ignore it. All done! The new template is added to the list in Settings → Smart Tools → Templates, and will be sent by eDesk during the specified date/time periods (step 7) for tickets that match the Usage Conditions (step 6). To find out how to create auto-responders for messages that arrive outside office hours, click here. Recent posts Document Hub
If you want to add a humorous spin to your vacation responder email, here’s a great idea:
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When you’re trying to contact someone on a matter of importance (or even urgency) on one side of the equation and you find out via an autoresponder that they are away for vacation, it can be incredibly frustrating unless they’ve done the front-end work beforehand. (I’m speaking from personal – and recent – experience here. And worse, there was no auto-responder set up. I had to use the – gasp! – telephone to find out what was going on.)
If you’re out for the day, I think you literally just need to say “I’m not in the office today, but I’ll respond to your message as soon as I’m back.” If people need an answer to something today, they’re smart enough to figure out they need to ask somebody else.
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9. Office Closed for Christmas. Use this template for Christmas holidays. Hi (specify the Name field id), Our office will remain closed for Christmas. We assure you that all your emails will be answered as soon as we return to the office.
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But interestingly enough, exboss never set her out of office emails when she was out of the office or teleworking. Curious how the rules never applied to her. So glad to get away from her. This isn’t even the tip of the Toxic Boss Iceberg that was her. You are unavailable until x date, and I’ll get back to you after that date. Done. (sorry, didn’t think about email OOO stuff. Hey, it’s the 90’s here at my work place.)
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Another (also memorialized via a TikTok) is not exactly an OOO responder but it’s a great example of unapologetic bluntness. “Baby, I’m not even here,” the woman in the says while preparing a margarita and talking about not responding to calls or emails during approved time off. “PTO? Prepare The Others. I’m a ghost.”
But I will be taking periodic breaks from eating, binge-watching, and probably from cooking, too, to check my email [once per day/every evening/occasionally] while I’m away.
Hey, I am currently out of office. If something urgent comes up, you can email [name and email]. Kind regards.
Not an OOO issue but the comment about PTSD from OldJob reminded me of this. I am a recreational sailor who often made longer offshore trips as my vacation. OldBoss INSISTED that we provide contact instructions. Mine was some variant of “Dial O and ask for the Marine Operator. Give them [name of boat], [call sign] and [approximate location by date] along with your name and credit card number. We will be monitoring Channel 16 at these times…..” Never got a call. Word spread and there was a sudden epidemic of sailing vacations in my office!
@cwarzel I’ve started putting mine up on weekends, and on weekdays after 7pm for internal senders. I’m offline for the night & won’t be checking email, dorks.
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Voicemail Greeting: Select a current greeting or click Customize to record or upload a custom greeting. Leave Voicemail to : Select Current Extension . If you have an IVR: In the Business Hours or Closed Hours sections, click Edit next to Route to Interactive Voice Response (IVR) .